Engineering Manager – Order Experience

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Logo of Instacart

Instacart

1001 - 5000 employees

Founded 2012

🛍️ eCommerce

🚗 Transport

🛒 Retail

💰 $232M Venture Round on 2021-11

eCommerce • Transport • Retail

Instacart is a company that offers a flexible approach to work while transforming the grocery industry. It provides an essential service by delivering groceries and household goods to customers' doors in as little as 30 minutes. Instacart offers safe and flexible earning opportunities to personal shoppers and tackles challenges such as rerouting deliveries during snowstorms and connecting customers with coupons and deals. It aims to be the operating system for the grocery industry, thus helping customers save time for other activities. Instacart emphasizes diversity, equity, and belonging in its work culture.

📋 Description

• Lead and grow an engineering organization of 8+ engineers responsible for checkout architecture, order management, and post-order quality. These systems are foundational to Instacart's core customer experience and directly impact conversion and reliability at scale. • Serve as the primary engineering point of contact for 10+ partner teams across the organization, managing high-volume intake, setting clear prioritization frameworks, and ensuring Order Experience remains a reliable, well-scoped dependency for every major launch at Instacart. • Drive platform thinking across the team by identifying opportunities to rebuild and modernize foundational systems without sacrificing the pace of shipping customer-facing value, and making principled trade-offs between short-term delivery and long-term architectural health. • Own engineering execution end to end: from roadmap alignment and technical strategy to team health, hiring, and career development for a high-performing group of engineers navigating a fast-moving, high-stakes domain. • Partner closely with product, design, data science, and cross-functional engineering leaders to define the future of order infrastructure to influence how Instacart scales its checkout and fulfillment systems as the business continues to grow.

🎯 Requirements

• 7+ years of software engineering experience, with at least 2 years in an engineering management role leading teams of 8 or more engineers • Demonstrated experience owning and scaling backend systems in a high-traffic, production environment, including systems related to e-commerce, order management, checkout, or similar transactional domains • Proven ability to manage complex cross-functional dependencies across multiple partner teams simultaneously, with strong prioritization and stakeholder communication skills • Experience driving technical roadmaps that balance platform modernization with continuous product delivery in a fast-paced environment • Track record of hiring, retaining, and developing engineering talent, including performance management and career growth conversations.

🏖️ Benefits

• Health insurance • Equity grant • Annual refresh grants • Flexible work arrangements

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