CX Technology Lead – AI

🕒 May 4

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Instructure

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📚 Education

☁️ SaaS

🤝 B2B

💰 Private Equity Round - Instructure on 2024-07

Education • SaaS • B2B

Instructure is an education-technology company that builds cloud-based learning and assessment platforms, best known for Canvas LMS. It provides an integrated ecosystem of SaaS products and services — including learning management, standards-aligned assessment (Mastery), credentialing and records (Parchment), analytics, and tools for K–12, higher education, and business/government training. Instructure focuses on student success, partner integrations, and scalable solutions for institutions and organizations to deliver, assess, and credential learning.

📋 Description

• System Administration & Optimization: Administer and optimize key GTM platforms (e.g., Salesforce, Marketo, Outreach, Gainsight), ensuring data integrity, system scalability, and user adoption. • Strategic Planning & Roadmapping: Collaborate with GTM leadership to define system requirements, evaluate new technologies, and develop a strategic roadmap for GTM systems to align with business objectives. • Integration & Data Flow Management: Design, implement, and maintain integrations between various GTM systems and other business-critical platforms, ensuring accurate and timely data flow across the organization. • Process Improvement & Automation: Identify opportunities for process automation and efficiency gains within GTM workflows, leveraging system capabilities to streamline operations and improve team productivity. • User Support & Training: Provide expert-level support to GTM teams, troubleshoot system issues, and develop training materials to ensure users are effectively utilizing GTM tools. • Reporting & Analytics: Develop and maintain dashboards, reports, and analytics to provide insights into GTM performance, system utilization, and data quality. • Vendor Management: Manage relationships with GTM system vendors, including contract negotiation, service level agreements, and product roadmap discussions. • Compliance & Governance: Ensure GTM systems adhere to data privacy regulations (e.g., GDPR, CCPA) and internal governance policies. • Project Management: Lead and manage GTM systems projects from conception to completion, including requirements gathering, solution design, testing, and deployment.

🎯 Requirements

• Education: Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field. • Experience: 5+ years of experience in GTM systems administration, operations, or a similar role, with a strong focus on Salesforce.com. • Technical Proficiency: • - Expert-level administration experience with Salesforce Sales Cloud and Service Cloud (certifications preferred). • - Proficiency with marketing automation platforms (e.g., Marketo, HubSpot). • - Experience with sales engagement platforms (e.g., Outreach, Salesloft). • - Familiarity with customer success platforms (e.g., Gainsight) is a plus. • - Strong understanding of data models, integration patterns, and API usage. • - Experience with SQL, Excel, and data visualization tools (e.g., Tableau, Power BI) a plus. • Analytical Skills: Proven ability to analyze complex data sets, identify trends, and derive actionable insights to improve GTM performance. • Communication & Interpersonal Skills: Excellent written and verbal communication skills, with the ability to translate technical concepts for non-technical audiences and collaborate effectively with cross-functional teams. • Problem-Solving: Strong problem-solving skills with a proactive and solutions-oriented approach. • Project Management: Demonstrated ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment. • Strategic Thinking: Ability to think strategically about GTM systems and their impact on overall business objectives.

🏖️ Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success. • Flexible schedules and a remote-friendly culture, with hybrid or onsite work options available in some regions for specific roles • Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs. • Comprehensive wellness programs and mental health support • Annual learning and development stipends to support your growth • The technology and tools you need to do your best work — typically a Mac, with PC options available in some locations • Motivosity employee recognition program • A culture rooted in inclusivity, support, and meaningful connection