Customer Success Manager

🔥 32 minutes ago

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Insurity

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛡️ Insurance

☁️ SaaS

🤝 B2B

💰 Private Equity Round - Insurity on 2021-11

Insurance • SaaS • B2B

Insurity is a provider of insurance-focused software and technology solutions. It delivers core policy administration systems (Pro Suite, Workers' Comp Suite, Marine Suite), an AI platform embedded across insurer workflows, analytics and intelligence products (Premium Audit, Loss Control, SpatialKey geospatial analytics), and billing/payments offerings including Billing-as-a-Service. Insurity serves carriers and MGAs with modular, enterprise-grade SaaS and hosted systems to streamline underwriting, policy administration, claims prevention, premium recovery, and billing operations.

📋 Description

• Build strong in-person relationships with key stakeholders • Partner with customers to ensure their strategic business objectives are understood • Drive utilization of the Insurity Marine Suite Product to achieve objectives • Facilitate end-to-end management of cross-functional medium complexity enhancements • Draft change requests and Statements of Work for small to medium complexity enhancements • Support Continuous Improvement initiatives • Provide mentorship to team members

🎯 Requirements

• Minimum 1- 3 years' experience in Marine Cargo Insurance, Logistics or Logistics Software • Minimum 1-3 years' experience minimum in customer success related role, interfacing and working directly with customers • Bachelor’s degree in related field or equivalent work experience • Ability to create succinct, audience relevant, objective oriented written documentation (emails, PowerPoint, Word documents etc.) • Analytical and critical thinking • Written and oral English communication • Time management including work planning, prioritization, and organization • Ability to handle multiple priorities or tasks • Self-starter and quick learner • Detail-oriented • Active listener • Ability to collaborate and work autonomously • Flexible and adaptable • Expectation Management • Project Management • Process analysis, design, and management • Business Acumen • Technical Acumen • Software Development Acumen • Change management • Ability to articulately present information • Meeting facilitation and management • Ability to disagree and commit • Up to 10% travel required

🏖️ Benefits

• Enjoy comprehensive health coverage and employer-matched retirement savings right from your first day • Open PTO Policy empowering you to recharge when it matters most • Award-winning onboarding program designed to set you up for success • Mentorship program connecting you with experienced leaders for personal and professional growth • Access to LinkedIn Learning and Kaplan for continuous development • Discounted tuition through partnership with University of Arizona Global Campus • Employee Referral Bonus program