Account Manager, Sales

November 5

🔔 Pennsylvania – Remote

Although this job is listed in Pennsylvania, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

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IntegriChain

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Healthcare Insurance • Pharmaceuticals • SaaS

IntegriChain is a leading provider of data-driven solutions designed to enhance pharmaceutical commercialization and market access. The company offers an extensive platform that integrates strategy, data, applications, and infrastructure, specifically tailored to support therapy commercialization. IntegriChain provides analytics, applications, and managed services that help pharmaceutical manufacturers optimize the reach and profitability of their drugs by harnessing channel, patient, and payer data. Their services include strategy and operational consulting, covering key aspects such as contracts, pricing, patient access, distribution, and logistics.

501 - 1000 employees

⚕️ Healthcare Insurance

💊 Pharmaceuticals

☁️ SaaS

💰 Private Equity Round on 2016-03

📋 Description

• Serve as the primary point of contact for day-to-day account needs and inquiries • Monitor and respond to service obligations, documentation requests, and minor issues across assigned accounts • Track account activity and satisfaction through CRM and internal systems • Manage and execute customer contract renewals within your territory, ensuring high levels of satisfaction and retention • Build trust through consistent, helpful communication and dependable follow-up • Present ‘soft launch’ product offerings and campaign decks to generate interest, identify fit, and qualify leads • Initiate warm prospecting conversations across current customer accounts by leveraging existing IntegriChain relationships • Escalate at-risk accounts, service interruptions, or dissatisfaction indicators to internal leaders with urgency • Introduce new or enhanced offerings using standardized decks and talking points as part of quarterly or campaign-based outreach • Identify and qualify mild interest or customer fit for upsell opportunities and route to Account Management Leadership or Solutions SMEs for follow-up • Act as a connector between the customer and internal IntegriChain teams (Engagement, Product, Support)

🎯 Requirements

• 1-3 years of experience in account coordination, customer service, or sales roles (SaaS or healthcare experience a plus) • Strong follow-up and responsiveness instincts with a service-first mindset • Willingness to initiate customer touchpoints, deliver templated messaging, and follow through on assigned action items • “Sales DNA”: ability to apply rigor and tenacity in approach, and can quickly assess and problem solve when needs are unmet • Proficiency in CRM/sales tools; strong presentation and communication skills • Bachelor’s degree in Business, Life Sciences, or related field preferred (or equivalent experience) • Ability to engage senior executives with confidence and credibility.

🏖️ Benefits

• Excellent and affordable medical benefits • Non-medical perks including Student Loan Reimbursement • Flexible Paid Time Off • Paid Parental Leave • 401(k) Plan with a Company Match to prepare for your future • Robust Learning & Development opportunities including over 700+ development courses free to all employees