Crisis Helpline Responder, Full Time

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Intellect

WebsiteLinkedInAll Job Openings

51 - 200 employees

🧘 Wellness

🤝 B2B

☁️ SaaS

Wellness • B2B • SaaS

Intellect is a leading platform focused on enhancing mental health and wellbeing in the workplace. It offers a comprehensive, research-backed mental health platform that combines technology with human touch to provide an accessible mental health journey. The platform includes self-guided programs, access to licensed psychologists, behavioural health coaches, and crisis support, available in 30 languages across 60 countries. Intellect is designed to empower HR professionals and organizations by providing tools that improve employee wellbeing, decrease anxiety, and boost productivity. It facilitates customised mental health support, allowing organisations to tackle challenges such as low productivity and team dynamics effectively.

📋 Description

• Responding to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members. • Conducting risk assessments, including lethality assessment for suicide cases • Providing a range of evidenced based, professional crisis counselling services and personal support, employing de-escalation techniques and crisis intervention techniques • Assessing the caller's needs and triage for immediate safety or emergency medical attention of callers, or referrals to appropriate service referrals such as face-to-face crisis intervention, case management/advocacy services, individual therapy, or group services. • Maintaining accurate and detailed call reports on key issues and referrals actioned • Complying with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR) • Supporting in the development of appropriate crisis management plans to support callers in crisis • Make a quick in-the-moment decision on how to move forward if the responder is not sure how to proceed

🎯 Requirements

• 1 - 3 years of experience in helplines, either in a paid or voluntary capacity • Completed training in Crisis Intervention or Suicide Prevention • Experience working with high risk clinical situations (at risk of or affected by suicide or crisis cases) • Has the appropriate insurances required by your country • Ability to maintain emotional composure in high stress situations, ability to bounce back from stressful interactions and high-risk cases