Customer Service Coordinator

Job not on LinkedIn

November 4

🎸 Tennessee – Remote

Although this job is listed in Tennessee, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Interior Logic Group, Inc.

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B2B • Real Estate • SaaS

Interior Logic Group, Inc. is the leading provider of interior home design and finish solutions for the building industry, specializing in single-family homes, multifamily homes, senior and student housing communities, and more. The company offers a curated product solution for builders that includes supply chain availability, the latest design trends, and competitive pricing in product categories such as vinyl plank, tile, laminate, hardwood, and carpet. Interior Logic Group excels in providing top-quality interior finishes and turn-key installation of flooring, countertops, cabinets, and window coverings. With its innovative DesignMyHome platform, it is transforming the interior design process through cutting-edge technologies like a 3D Immersive Virtual Design Studio. Their comprehensive services, including design, installation, and supply chain solutions, help homebuilders improve efficiency and business outcomes. With over 200 locations, including more than 100 Design Studios, Interior Logic Group is driving innovation and excellence in the building products industry.

1001 - 5000 employees

🤝 B2B

🏠 Real Estate

☁️ SaaS

📋 Description

• Receive new customer service requests from builder and review to ascertain cause for request, type of malfunction, and customer address • Contact homeowner to schedule appointment and what work is to be performed, verify materials are available, and confirm an estimated time for repairs to be completed • Prepare schedules for service personnel, assigns personnel to routes or to specific repair and warranty work • Coordinate with supervisor to ensure scheduling issues are addressed and manage schedules when appropriate • Order and/or coordinate with Order Processing Department the replacement of parts and supplies • Ensure customer complaints are resolved and follow up to ensure customer satisfaction with the final product • Communicate recurring customer service issues with Production, Sales, Design Center, and Warehouse staff to avert problems • Oversee all interaction with clients to ensure all service requirements are met and no issues arise, making note of instances that may need improvement • Interact with clients who are not satisfied, putting service and communication techniques into practice and resolving any conflicts professionally and answering inquiries respectfully • Create reports for client satisfaction, making recommendations for areas that can be improved and presenting the information at a monthly meeting with the directors • Work with sales employees, answering their questions, providing instruction and guidelines and demonstrating the best service techniques for them • Relay information between management and sales representatives to best coordinate sales and service techniques and improve profits • All other job duties as assigned

🎯 Requirements

• High school diploma or general education degree (GED) AND one year related experience and/or training • Bilingual experience preferred but not required (English/Spanish) • Ability to learn about all available products used by the company as it relates to product installation • Read and interpret training materials, documents, safety rules, operating and maintenance instructions, and policy and procedure manuals • Ability to write routine reports and correspondence • Must be organized and have the ability to multitask • Utilize intermediate math skills to compute and determine square footage, yardage, linear feet, circumference, area, etc. • Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form • Oversee claims and the claims process with vendors • Billing within service department-quotes prices, cost analysis and initiate billing • Communicate effectively with customers, co-workers, and supervisors in a professional and courteous manner • Identifying reoccurring issues in production that lead to service items and work with production team to mitigate those items • Work with all departments within the company to minimize issues arising in service

🏖️ Benefits

• Medical, dental, and vision coverage, including multiple plan options to fit your needs, covering both physical and mental health • 401(k) with company match • Short- and long-term disability • Life insurance • Access to a Flexible time off, 8 paid holidays, and additional leave benefits so you can recharge, rest, and focus on what matters most. • Access to supplementary optional benefits, including a company-sponsored weight loss management program and pet insurance