Customer Service, Rebate Processing Specialist

🕒 March 31

🍂 Massachusetts, Utah – Remote

🍂 Massachusetts – Remote ⛷️ Utah – Remote

💵 $17 - $21 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Resource Innovations

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚡ Energy

Energy • Software • Consulting

Resource Innovations is a women-led company that provides comprehensive energy transformation services and software. The firm is dedicated to advancing the clean energy transition through innovative energy solutions, focusing on demand-side management and enhancing sustainability for utilities and government entities. With a strong commitment to environmental, social, and governance (ESG) impacts, Resource Innovations delivers end-to-end services that improve customer engagement and operational efficiency, leading to significant CO2 emission reductions. The company operates extensively across North America, Europe, and the Pacific, positioning itself as a leader in the clean energy sector.

📋 Description

• Receive data and sourcing documents, compile, sort, interpret and verify data to be entered. • Provide basic troubleshooting and recommend solutions • Maintain electronic and hard-copy filing system of applications, rebates and other supporting documents. • Communicate effectively as part of team approach with other departments in servicing customers. • Provide customer service activities such as responding to emails and phone calls. • Other duties as assigned.

🎯 Requirements

• High school diploma or equivalency • 6-12 months of related work experience in a call center environment • Fluent in English • Interest in sustainability and passionate about making a meaningful impact on the environment. • Fluent in Spanish (preferred) • Experience with various Microsoft programs, including Word, Excel, Access (preferred) • Strong attention to detail (preferred) • Strong organizational and prioritization skills and ability to multi-task (preferred) • Experience in a data entry processing and customer centric call center environment (preferred)

🏖️ Benefits

• three weeks of paid vacation annually • paid holidays • 401(k) retirement plan with employer match • medical coverage • dental and vision coverage • parental leave • employee assistance program • commuter benefits • additional supplemental offerings