Veeva Systems
1001 - 5000 employees
☁️ SaaS
⚕️ Healthcare Insurance
💊 Pharmaceuticals
SaaS • Healthcare Insurance • Pharmaceuticals
Veeva Systems is a cloud-computing company focused on the global life sciences industry. It provides software, data, and consulting services to streamline research and development, quality management, regulatory operations, and commercial processes. Veeva's solutions encompass clinical trials, regulatory submissions, drug safety management, and commercial execution to support life sciences enterprises in their mission to improve and extend life.
Technical Customer Service Associate – Bilingual, English and Spanish
🕒 March 31
🏈 Ohio – Remote
💵 $40k - $60k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
🗣️🇪🇸 Spanish Required
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Veeva Systems
1001 - 5000 employees
☁️ SaaS
⚕️ Healthcare Insurance
💊 Pharmaceuticals
SaaS • Healthcare Insurance • Pharmaceuticals
Veeva Systems is a cloud-computing company focused on the global life sciences industry. It provides software, data, and consulting services to streamline research and development, quality management, regulatory operations, and commercial processes. Veeva's solutions encompass clinical trials, regulatory submissions, drug safety management, and commercial execution to support life sciences enterprises in their mission to improve and extend life.
📋 Description
• Advise end users on best practices when using Veeva’s content management software • Identify and resolve client issues associated with Veeva’s content management software • Build strong professional relationships with all users of Veeva’s content management software • Provide recommendations/feedback on client service improvements and product development • Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers • Maintain accurate records of all email/telephone/chat correspondence related to role
🎯 Requirements
• 1+ year relevant experience in a customer service role • Effective communication, organizational and time management skills • Professional telephone manner • Ability to quickly learn and communicate technical information • Demonstrated competence in standard computer packages (Word, Excel, Power Point) • Proficiency in Spanish • Excellent verbal and written communication skills in English and Spanish.
🏖️ Benefits
• Medical, dental, vision, and basic life insurance • Flexible PTO and company paid holidays • Retirement programs • 1% charitable giving program
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