Customer Service Representative

🔥 4 hours ago

🇺🇸 United States – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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International SOS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1985

⚕️ Healthcare Insurance

📋 Compliance

🔐 Security

💰 Venture Round on 2007-12

Healthcare Insurance • Compliance • Security

International SOS is a leader in health and security services, dedicated to protecting individuals and organizations from health and security threats. With over 40 years of experience, they provide comprehensive travel risk management solutions and 24/7 assistance to help businesses safeguard their employees' wellbeing globally. Serving over 9,000 organizations in 90 countries, International SOS emphasizes proactive health management and crisis response, ensuring organizations can navigate and mitigate risks effectively.

📋 Description

• Manage inbound customer requests through phone, email, and chat • Provide accurate and timely support for customer inquiries and service requests • Assist customers with travel-related or lifestyle loyalty program needs • Document interactions and manage cases using company systems • Maintain quality standards while meeting service and performance metrics

🎯 Requirements

• Minimum 2 years of interactive customer service experience • Call center or high-volume service experience preferred • Hospitality, travel, or loyalty program experience is highly valued • Personal global travel experience is an asset • Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued • Investigative mindset with a passion for creating extraordinary experiences • A passion for helping customers and solving problems • Strong communication and interpersonal skills • The ability to multitask across multiple systems and requests • Attention to detail and strong time management • Comfort working in a fast-paced, performance-driven environment • Must be located in the USA • Ability to work a flexible schedule including evenings, weekends, and holidays • Have a private work-from-home environment with reliable hardwired internet • Ability to pass required background screening, including a drug screen • High school diploma or equivalent is required.

🏖️ Benefits

• Competitive hourly rate + performance-based incentives • Full-time (40 hours/week), Fixed Schedules • Paid training • 401(k) Retirement Plan • Medical, Dental & Vision benefits • Paid time off • Remote Work from home opportunity • No sales required