Serv Recruitment Agency
1 - 10 employees
Founded 2018
🎯 Recruiter
👥 HR Tech
🤝 B2B
Recruitment • HR Tech • B2B
Serv Recruitment Agency is a boutique recruitment agency specializing in helping growth companies source aligned leaders to drive sustainable growth. With a focus on people strategy, Serv Recruitment Agency assists businesses in creating effective strategies to identify and attract the right talent necessary for organizational growth and sustainability.
Client Support Specialist
🕒 June 6
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Serv Recruitment Agency
1 - 10 employees
Founded 2018
🎯 Recruiter
👥 HR Tech
🤝 B2B
Recruitment • HR Tech • B2B
Serv Recruitment Agency is a boutique recruitment agency specializing in helping growth companies source aligned leaders to drive sustainable growth. With a focus on people strategy, Serv Recruitment Agency assists businesses in creating effective strategies to identify and attract the right talent necessary for organizational growth and sustainability.
📋 Description
• Manage multiple live chats at a time consistently throughout the day • Troubleshoot client issues and research resolutions • Provide timely, detailed, and valuable responses to clients • Coordinate with cross-functional teams including Tech, Tax, and Risk to ensure client inquiries are addressed appropriately • Provide accurate information about products, services, policies, and account details • Maintain a professional, friendly tone even in high-pressure situations
🎯 Requirements
• 1+ years of prior experience in live chat or ticketing systems required • Prior customer service experience required • Strong analytical skills and ability to research complex trading queries • Ability to communicate results clearly and effectively to clients • Ability to learn new processes and procedures quickly • Strong written communication skills • High attention to detail • Ability to multitask while managing time effectively • Ability to work in a fast-paced environment • Prior remote work experience is a plus
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