Healthcare Software Support Representative

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🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

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Nextech Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

Healthcare Insurance • Artificial Intelligence • SaaS

Nextech Systems is a company that provides customizable, cloud-based software solutions for medical practices, with a focus on specialties such as Dermatology, Med Spa, Ophthalmology, Orthopedics, and Plastic Surgery. Their solutions include features like Electronic Health Records (EHR) and Practice Management systems, designed to streamline operations, increase efficiency, and enhance patient care. Nextech leverages advanced technologies such as Artificial Intelligence to improve practice revenue cycle management and patient retention. The company's software is trusted by over 16,000 medical practices, helping them attract new patients, optimize staff efficiency, and improve the quality of care. Nextech aims to simplify the healthcare process for specialty providers, offering a user-friendly interface that reduces administrative burdens and allows healthcare professionals to focus more on patient care.

📋 Description

• The Product Support Representative is responsible for the support of Nextech software applications, ensuring timely response to and resolution of customer questions and issues in order to maintain customer satisfaction. • This representative will provide frontline support for incoming calls, emails, and error reports. • The Product Support Representative resolves software issues and questions with known solutions and escalates advanced issues through appropriate channels. • All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.

🎯 Requirements

• 1 year of experience in a software troubleshooting role with customers • Excellent technical skills, including basic computer skills • Strong interpersonal, written, and verbal communication skills • Demonstrated ability to constructively work within a team environment • Proficient skills in using the Microsoft© Office Suite (Access, Excel, Outlook, PowerPoint, and Word) • Excellent customer service skills • Ability to type at a rate of 30 WPM, with 90% accuracy • Bachelor's degree • Salesforce experience • Experience using Zoom Contact Center (or similar) in a call center environment. • Ability to type at a rate of 50 WPM, with 95% accuracy

🏖️ Benefits

• Generous annual bonus opportunity • 401(k) with Employer Match • Paid Time Off & Holidays: 40 hours of paid personal time beginning January 1st of each year; 15 days of accrued PTO (increasing with years of service) and 11 paid holidays. • Volunteer Time Off • Insurance: Choice of Medical, Dental, and Vision plans • Health Savings Account with employer match • Flexible Spending Account • 100% Company-Paid Parental leave (After 6 months with the company) • 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance • Nextech Luminary Peer Recognition Program • Wellness Programs • Employee Assistance Program with free counseling sessions available • Corporate Discounts on Retail, Travel, and Entertainment