Auction Support Specialist

Job not on LinkedIn

🕒 June 2

🏄 California, Colorado, +14 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $59k - $66.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Hearst Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

Healthcare Insurance • SaaS • Enterprise

Hearst Health is a division of Hearst Communications that focuses on guiding important care moments in healthcare by delivering vital information to all those involved in a person's health journey. It provides evidence-based clinical guidelines and healthcare workforce management solutions through its various subsidiaries including FDB (First Databank), Zynx Health, MCG, Homecare Homebase, MHK, and QGenda. Hearst Health aims to improve care quality and efficiency by using scalable technology to deliver clinical decision support and workforce management solutions, impacting the majority of people in the U. S. Its mission is supported by prominent leaders in the healthcare and technology sectors at Hearst Health.

📋 Description

• Serve as the primary point of contact for sellers throughout their live auction experience, delivering exceptional customer service from auction launch through completion. • Monitor live auction activity, including comments and seller communications, and respond promptly to inquiries, requests, and issues. • Escalate complex concerns to appropriate internal stakeholders while maintaining clear communication with sellers. • Manage updates, revisions, and corrections to active auction listings to ensure accuracy and a high-quality user experience. • Support sellers whose listings are preparing to go live by providing guidance, answering questions, and sharing status updates. • Maintain accurate records of auction activity, seller communications, monitored listings, and any changes made throughout the auction process. • Collaborate with teammates by assisting with queue management and operational support as business needs require. • Contribute to special projects and additional responsibilities that support the continued growth and success of Bring a Trailer.

🎯 Requirements

• 5+ years of experience in customer service, customer support, account coordination, community management, or a related customer-facing role. • Excellent communication and interpersonal skills with the ability to build trust and establish positive relationships with a diverse customer base. • Strong empathy and active listening skills, paired with a genuine desire to help others succeed. • Proven ability to manage multiple priorities, stakeholders, and deadlines in a fast-paced environment. • Exceptional organizational and time-management skills with the ability to work independently and efficiently. • Sound judgment and professionalism when handling sensitive or confidential information. • Solutions-oriented mindset with strong problem-solving and conflict-resolution abilities. • High levels of integrity, accountability, adaptability, and collaboration. • Interest in and familiarity with enthusiast, collector, or classic vehicles is highly preferred. • Ability to work a weekend schedule (Sun–Wed or Wed–Sun) as required for the role. • This is a fully remote position. Candidates must reside in one of the following states: CA, CO, DE, FL, IL, IN, MD, MI, MN, NY, NC, OH, PA, RI, TX, VA, WA, or WI.

🏖️ Benefits

• Work with the Best: Collaborate with top-tier professionals across media, advertising, tech, fashion, lifestyle, and publishing, shaping the future of these dynamic industries. • Grow Your Skills: Unlock your potential with access to innovative training programs, immersive workshops, and exclusive industry events. • Work-Life Harmony: Enjoy the flexibility of hybrid work, empowering you to balance professional success with personal priorities. • Foster Connection & Belonging: Join our Employee Resource Groups and help create a welcoming workplace where everyone feels valued and empowered. • Wellness First: Prioritize your well-being with a comprehensive benefits package that includes medical, dental, and vision insurance from Day 1. • Plan for Your Financial Future: Enjoy competitive financial perks, including a 401(k) plan with a generous company match.