JCA Trainer – Support Specialist

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Paul Davis Restoration USA

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

👥 B2C

🤝 B2B

B2C • B2B

Paul Davis Restoration, Inc. is a nationwide full-service property restoration franchise network that provides emergency cleanup, remediation and reconstruction for residential and commercial properties affected by water, fire, mold, storm and other disasters. The company offers 24/7 rapid response services, IICRC-certified specialists, contents cleaning and pack-out, biohazard and crime scene cleanup, and coordination with insurance companies. Founded in 1966, Paul Davis operates through independently owned franchises across the U. S. and Canada and also supports property managers, government and commercial clients with large-loss and disaster recovery solutions.

📋 Description

• Working closely with franchises offering guidance, training, and support on accounting and job costing applications • Assisting end users and providing training • Monitoring, supporting, and managing financial help desk calls/tickets • Resolving all support requests (via email, Teams, Zoom, phone) promptly • Software Installation, troubleshooting, and problem-solving • Producing reports from QuickBooks for management or other team members • Training franchise staff on accounting functions, job costing, and PDR business processes • Communicating with other team members when issues surface that require corporate involvement

🎯 Requirements

• High School Diploma or GED • Bachelor’s degree or equivalent experience in accounting, business, or finance • Bookkeeping /accounting knowledge or background • Excel skills, intermediate or higher • Computer use/support knowledge or background • Training and Troubleshooting experience or background. • Accounting or equivalent related work/trainer experience (5+ years) • Previous trainer experience an asset

🏖️ Benefits

• Medical, Dental, & Vision Benefits • 401(k) matching • Opportunity for advancement • Training & development