Concierge Healthcare Customer Service

🕒 Yesterday

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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Sutherland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

💰 $300M Secondary Market on 2014-10

B2B • Artificial Intelligence • SaaS

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

📋 Description

• Respond to customer inquiries via phone and internal systems in a professional and timely manner • Document all customer interactions accurately within tracking systems • Research and resolve inquiries related to accounts, services, eligibility, claims, billing, and general support • Strive to achieve first-contact resolution whenever possible • Escalate complex or sensitive issues appropriately and ensure follow-up and closure • Assist customers with account updates and service requests • Support onboarding and orientation activities for new customers • Conduct outbound outreach initiatives and follow-up activities as assigned • Utilize multiple systems and computer-based resources efficiently • Maintain professionalism and composure when handling escalated interactions • Meet productivity, quality, compliance, and attendance expectations

🎯 Requirements

• High School Diploma or equivalent required • Minimum 3 years of experience in a high-volume call center or customer service environment • Experience supporting customers within healthcare, insurance, medical office, or related industries preferred • Familiarity with New York City and the five boroughs required • Strong verbal and written communication skills • Excellent problem-solving and customer service abilities • Ability to multitask and navigate multiple systems simultaneously • Ability to work independently in a remote environment