JCA Trainer – Support Specialist

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IICRC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1972

🤝 Non-profit

📚 Education

📋 Compliance

Non-profit • Education • Compliance

IICRC is a non-profit organization that develops and maintains standards, offers certifications, and provides training and resources for professionals in the inspection, cleaning, and restoration industries. It accredits courses and schools, certifies technicians and firms, publishes standards and field guides, and operates a resource center and events to support professional development and industry compliance.

📋 Description

• Work closely with franchises by offering guidance, training, and support on accounting and job costing applications • Assisting end users and providing training • Monitor, support, and manage financial help desk calls/tickets • Resolve all support requests (via email, Teams, Zoom, phone) promptly • Software Installation, troubleshooting, and problem-solving • Produce reports from QuickBooks for management or other team members • Train franchise staff on accounting functions, job costing, and PDR business processes • Communicate with other team members when issues surface that require corporate involvement • Other duties as assigned

🎯 Requirements

• High School Diploma or GED • Bachelor’s degree or equivalent experience in accounting, business, or finance • Bookkeeping /accounting knowledge or background • Excel skills, intermediate or higher • Computer use/support knowledge or background • 5+ years of Accounting or equivalent related work/trainer experience • Previous trainer experience an asset

🏖️ Benefits

• Medical, Dental, & Vision Benefits • 401(k) matching • Opportunity for advancement • Training & development