JCA Trainer – Support Specialist

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Paul Davis Canada

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1966

🤝 B2B

👥 B2C

B2B • B2C

Paul Davis Canada is a property restoration franchise network providing full-service emergency cleanup and restoration for residential and commercial properties across Canada. The company offers 24/7 emergency response with a rapid (30-minute) contact window and onsite deployment for disasters including water damage, flood, fire and smoke damage, mould remediation, storm and wind damage, biohazard cleanup, and content restoration. Paul Davis Canada also supports insurance claims with quality assurance, IICRC-certified technicians, preferred vendor programs, franchise locations nationwide, and additional services such as remodeling and commercial large-loss response.

📋 Description

• Work closely with our franchises by offering guidance, training, and support on the accounting and job costing applications used by Franchisees and Franchisee employees • Assist on the HelpDesk, supporting these same applications, including Paul Davis proprietary software, Intuit (QuickBooks), Microsoft, and other software products • Assisting end users and providing training • Monitor, support, and manage financial help desk calls/tickets • Resolve all support requests (via email, Teams, Zoom, phone) promptly • Software Installation, troubleshooting, and problem-solving • Produce reports from QuickBooks for management or other team members • Train franchise staff on accounting functions, job costing, and PDR business processes • Communicate with other team members when issues surface that require corporate involvement

🎯 Requirements

• High School Diploma or GED • Bachelor’s degree or equivalent experience in accounting, business, or finance • Bookkeeping /accounting knowledge or background • Excel skills, intermediate or higher • Computer use/support knowledge or background • Training and Troubleshooting experience or background • Accounting or equivalent related work/trainer experience (5+ years) • Previous trainer experience an asset

🏖️ Benefits

• Medical, Dental, & Vision Benefits • 401(k) matching • Opportunity for advancement • Training & development