UX & Product Designer – Customer Journey Stream

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INTERSPORT Deutschland eG

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏨 Hospitality

✈️ Travel

🛒 Retail

Hospitality • Travel • Retail

INTERSPORT Deutschland eG is a German sporting-goods cooperative that operates the redblue multifunctional event location in Heilbronn-Franken. The organization provides modern, flexible event spaces and full-service event support for corporate events, trade fairs, conferences, concerts and cultural programs, and handles bookings, hospitality and visitor services for a wide range of public and private events.

📋 Description

• Be responsible for UX across product areas from problem to production-ready solution • Collaborate closely with Product Management, Engineering, Data and Business teams • Develop user flows, UX concepts and UI designs for web and mobile across the customer journey • Formulate measurable hypotheses together with PM and Data and derive design and product decisions • Design and support A/B tests, experiments and CRO initiatives • Evaluate impact using relevant UX and business KPIs • Conduct user research, interviews and usability tests • Translate insights into concrete product improvements • Further develop the design system “Pulse” using Figma and Storybook • Ensure consistency, reusability and accessibility • Work closely with the frontend guild • Test new design and prototyping approaches, including AI-supported ones • Actively contribute to the UX & Product Design practice and help evolve standards and ways of working

🎯 Requirements

• Several years of experience in UX or Product Design, ideally for B2C e-commerce, digital platforms or high-traffic products • Experience with CRO, A/B testing and hypothesis-driven product development • Strong skills in Figma • Experience with design systems and component libraries, ideally Storybook • Experience with user research, usability testing and analytics • Good sense for user needs, digital design and consistent customer journeys • Experience working with cross-functional product teams • Independent, structured and pragmatic working style • Excellent German and English skills • Nice to have: experience with AI-assisted prototyping or design-to-code • Nice to have: technical understanding of components, design tokens and modern frontend architectures • Nice to have: knowledge in Accessibility / WCAG or low-code prototyping • Nice to have: experience in retail or sports environments

🏖️ Benefits

• Flexible working hours • Mobile office • Employee discounts • Additional benefits • Significant scope for creativity and influence • Opportunity to actively shape new ways of working • Close collaboration in autonomous, cross-functional product teams • Established UX & Product Design practice with shared standards, reviews and a growing design system