Technical Support Engineer, Tier 1 Support

🕒 July 22

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

👻 Ghost score 29%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Intetics

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1995

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Intetics is an innovative company providing custom software development services, specializing in AI and machine learning solutions. They offer Remote In-Sourcing® to build expert teams for software engineering and data processing projects, along with advanced tools like TETRA™ for software quality assessment. Intetics aims to empower businesses by leveraging high-quality data and integrating modern technologies across various industries, including healthcare, finance, and more.

📋 Description

• Help customers by answering technical questions • Provide technical support via email, chat, and Zoom • Handle concurrent issues of varying severity within established SLAs • Accelerate investigations and minimize ticket resolution times through live Zoom calls • Troubleshoot logs to identify errors/exceptions and root causes • Act as Incident Commander during service incidents and maintain Status page updates • Stay updated on the platform’s latest features • Collaborate internally to improve team processes, efficiency, and customer experience • Create support knowledge base articles, enablement resources, and automation workflows for common issues • Help customers realize platform value through exceptional technical support • Communicate customer needs and product feedback to product management and engineering • Participate in internal projects and initiatives • Work assigned hours on US Eastern, UK/GMT, or APAC schedules: 9:00–18:00 UK time zone for the first position or 9:00–18:00 US Eastern time zone for the second position

🎯 Requirements

• Minimum 2+ years in a customer-facing technical role • Bachelor’s in Computer Science or Engineering (or equivalent) • Analytical approach to problem-solving and critical thinking • Bias for action and inherent curiosity • Growth mindset / continuous learning orientation • Passionate about AI, agentic AI, LLMs, and automation • Excellent oral and written communication • Experience working in a fast-paced environment • Advanced English • Strong understanding of APIs (REST, GraphQL, gRPC) • Solid understanding of cloud foundations (AWS / Azure / GCP) • Familiarity with AI concepts (LLMs, embeddings, vector DBs, prompt engineering) • Strong familiarity with authentication (SAML, OAuth, etc.) • Experience with databases and data integration principles • Knowledge / proficiency in JavaScript and CSS • Experience troubleshooting technical issues (Postman, HAR files etc.) • Preferred: Experience with iPaaS or automation platforms • Preferred: Certifications in relevant cloud technologies (e.g., AWS, Azure, GCP) • Preferred: Prior experience as a developer/software engineer