IT Support Technician

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Sourcefit

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🎯 Recruiter

B2B • SaaS • Recruitment

Sourcefit is a leading business process outsourcing company with headquarters in the Philippines and offices in the Dominican Republic, Armenia, Madagascar, and South Africa. Founded in 2009, Sourcefit specializes in providing custom offshore and nearshore staffing solutions across various industries including IT, Finance, Healthcare, Retail, and more. They focus on offering efficient and cost-effective BPO services such as telesales, customer support, content moderation, IT support, web development, and more. Sourcefit is committed to building long-term value for organizations through customized, efficient, and integrated offshore staffing solutions.

📋 Description

• Serve as the first point of contact for customers seeking technical assistance via phone or email. • Perform remote troubleshooting through diagnostic techniques and pertinent questions to hardware and application-based issues • Determine best solution based upon the issue and details provided by customers • Walk the customer through the problem-solving process • Escalate unresolved issues to the next level of support when needed • Provide accurate information on IT products or services • Record events and problems and their resolution in ticketing system • Manages client tickets and using team resources to ensure client satisfaction and ticket metrics are achieved • This position will function as an extension of the business, working with end users implementing solutions for Cloud Based platforms and infrastructure.

🎯 Requirements

• Minimum 3 years’ full-time experience working in a technology solutions environment • Excellent written and verbal communication skills • Knowledge of office automation products, databases and remote control • Good understanding of computer systems, mobile devices, and other technical products • Strong decision making and problem-solving abilities • Strong interpersonal and relationship building skills • Strong passion for customer service • Exceptional organizational skills and the ability to handle multiple tasks concurrently. • Ability to learn quickly in a fast-paced environment • Experience with Windows Desktop Operating Systems (Windows 11) • Experience with Microsoft Office Applications – O365 (Word, Excel, etc.) from a user’s perspective • System Administrator experience with Azure, Admin Portal, O365 Admin, SCCM, Intune, Virtual Technology, Citrix, Azure AD, Company Portal • Basic Networking and Command Line Skills • PowerShell Skills Desired but not required • Microsoft MCP Windows 11, Microsoft MCP Office 365, COMTIA A+ or related experience, Azure Administrator Associate, Azure Fundamentals

🏖️ Benefits

• Work from Home Tuesday to Saturday • 11:00 AM - 08:00 PM PHT