Channel Account Manager

November 3

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Intradiem

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Intradiem provides Intelligent Automation Solutions for customer service teams. This real-time automation unlocks the value of your center data to maximize productivity, engagement, and customer experience.

51 - 200 employees

💰 $35M Debt Financing on 2021-11

📋 Description

• Own the partner relationship (assigned partners) and act as the key point of contact for all partner-sales activities and grow the number of actively engaged partner sellers within each assigned partner • Develop, execute, and manage joint opportunities with partners: set pre-pipeline and pipeline targets, enablement, pipeline tracking and bookings • Drive partner-generated pipeline: work with partners to identify leads, co-sell opportunities, register deals, qualify them, and help support the sales cycle to close • Support the partner in closing deals: provide deal support (pre-sales, demos, proof of value, ROI/business case, objection handling), coordinate internal resources (sales, product specialists, services, legal/finance as needed) to ensure deal success • Enable partner sales teams: deliver product/solution training, value-proposition messaging, sales tools and assets, competitive positioning, pricing guidance, and sales-play development • Monitor partner performance: track partner engagement, pipeline, bookings, revenue, margin, partner KPIs, provide business reviews • Onboard partners (where applicable): define partner profile, evaluate partner capabilities, ensure onboarding/training, enablement, partner certification and readiness • Collaborate with internal cross-functional teams (direct sales, marketing, product, services, operations) to align partner strategy and ensure smooth partner execution • Manage partner marketing and go-to-market plans: drive co-marketing campaigns, events, webinars, SPIFF/support programs, lead generation efforts with partners • Provide competitive, market & partner ecosystem feedback: share insights on partner business models, competitor channel motions, market trends, partner needs and propose enhancements to partner program • Maintain data accuracy: update CRM (Salesforce) systems (pre-pipeline, pipeline, partner contact data, deal registration status, forecasts), report regularly to leadership • Travel as required to partner meetings, conferences, trade shows, joint customer visits.

🎯 Requirements

• Bachelor’s degree in Business, Marketing, or a related field • Minimum of 5 years of experience in channel sales or business development • Expertise in the contact center market; demonstrated ability or interest in learning Intradiem software • Strong understanding of the contact center software industry • Familiarity with partner ecosystems (resellers, VARs, MSPs, distributors), partner business models, partner enablement and joint-business-planning • Sales-oriented mindset with strong influencing and relationship-building skills—proven proficiency in engaging at executive level within partner organizations • Strong selling skills within the partner community • Experience driving business with partner sellers is essential • Ability to develop strong relationships that lead to building trust • Ability lead sales calls at every level of an account, executive level or otherwise • Effective verbal and written communication skills with the ability to credibly present recommendations at senior levels in the organization • Motivated, goal oriented with the proven ability to work with minimal direction and maintain a high level of collaboration across internal teams • Possesses a high degree of honesty, integrity and ability to maintain confidentiality • Organizational and follow up skills, problem solving and analytical skills • Open-minded, love to learn, grow and improve every day • Cross-functional, team player – people like working with you • Self-motivated, confident, proactive, and highly organized.

🏖️ Benefits

• Family-first culture • Transparent leadership • Unfettered growth opportunities • Equal-opportunity employer