Team Lead, QA

🕒 March 31

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔧 QA Engineer (Quality Assurance)

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Intradiem

WebsiteLinkedInAll Job Openings

51 - 200 employees

💰 $35M Debt Financing on 2021-11

Intradiem provides Intelligent Automation Solutions for customer service teams. This real-time automation unlocks the value of your center data to maximize productivity, engagement, and customer experience.

📋 Description

• Lead a team of onsite and offshore QA Engineers to ensure delivery of high-quality, scalable software across web, API, and platform services. • Drive a modern quality engineering approach focused on early validation, strong test coverage, and automation-first practices. • Partner with Product, Engineering, and DevSecOps to ensure requirements are clearly defined, testable, and complete before development begins. • Establish and enforce quality standards across the development lifecycle, ensuring consistency and reliability of delivered features. • Ensure comprehensive test coverage across functional, regression, performance, and edge-case scenarios. • Promote and expand test automation across UI, API, and system-level validation. • Use data and metrics to assess product quality, identify risks, and support release readiness decisions. • Identify gaps in requirements, testing, and processes early, and drive continuous improvement across the team. • Ensure alignment between requirements, test coverage, and validation outcomes to support high confidence in releases. • Collaborate across teams to improve development workflows, quality practices, and delivery efficiency, including the adoption of AI-assisted development and testing tools. • Mentor and develop QA engineers, fostering a culture of ownership, accountability, and continuous learning in a rapidly evolving, AI-enabled engineering environment. • Advocate for quality as a shared responsibility across the organization, not just within QA. • Conduct all business in accordance with Intradiem policies and procedures.

🎯 Requirements

• Bachelor’s degree in Computer Science, related field, or equivalent work experience. • 3+ years of managing a QA team testing front-end, back-end, desktop applications. • 5+ years of QA experience with a strong focus on test automation and quality engineering practices. • Knowledgeable in modern SDLC methodologies with a focus on automation, continuous delivery, and emerging AI-assisted development practices. • Experience leading teams across functional testing, performance testing, test automation, and quality workflows. • Strong understanding of API testing (REST/SOAP), SQL queries, log analysis, and performance testing. • Experience with QA and test automation tools, such as Qmetry, Jira, Confluence, JMeter, or similar. • Experience with release processes in CI/CD environments. • Excellent problem solving and analytical skills. • Detail oriented with a strong ability to prioritize and deliver results. • Must be able to adapt to changing requirements and priorities. • Ability to work independently, self-motivated and a strong team player. • Familiarity with AI-assisted development or testing tools is a plus. • Experience working in highly automated, CI/CD-driven environments preferred.

🏖️ Benefits

• Intradiem employees enjoy a family-first culture • Transparent leadership • Unfettered growth opportunities • Encouraging employees to contribute time and energy to causes