Customer Experience Center Specialist

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Intuitive

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Healthcare Insurance • Medical Devices

Intuitive is a company known for its innovative surgical technologies, including the da Vinci Surgical Systems which are used for minimally invasive procedures. With three decades of demonstrated performance, Intuitive focuses on advancing healthcare by providing structured and measurable technology training pathways for surgeons, physicians, and OR care teams. Their vision is to improve patient outcomes through less invasive surgical care. Intuitive also offers a visual media platform for collaboration and learning, known as the Da Vinci Hub, and the Simnow platform for surgical training. The company is involved in ongoing innovation to explore new possibilities in surgical care.

5001 - 10000 employees

Founded 1995

⚕️ Healthcare Insurance

📋 Description

• Primary point of contact for all event logistics at the Customer Experience Center. • Close liaison with internal stakeholders (all relevant ecosystem functions) and external parties such as healthcare professionals to ensure smooth planning, execution, and follow-up of events. • Collaborate with internal teams to develop and deliver engaging and informative visitor experiences that showcase the benefits and features of our medical devices. • Support the setup and teardown of the experience center for events, trade shows, and other marketing initiatives. • Track performance and report on visitor engagement and satisfaction metrics to provide insights for continuous improvement. • Stay up to date on industry trends and competitor offerings to follow the latest advances in medical technology. • Maintain an inviting and well-organized environment in the experience center, ensuring that exhibits and interactive demonstrations are in excellent condition. • Manage the experience center’s inventory and stock to ensure materials and equipment are available for demonstrations and presentations. • Contribute to and support other marketing events as required.

🎯 Requirements

• Bachelor’s degree in a related field such as Business Administration, Marketing, or Healthcare, or equivalent experience in marketing, event management, or communications. • Minimum 2–3 years of experience in event coordination or a similar role, preferably within the medical or healthcare industry. • Strong organizational skills and the ability to manage multiple tasks and priorities effectively. • Excellent interpersonal and communication skills, with the ability to build relationships with stakeholders at all levels. • Detail-oriented with a strong focus on accuracy. • Proactive and self-motivated, with the ability to work independently and as part of a team. • Flexible and willing to occasionally work evenings or weekends for events or special projects. • Passion for delivering exceptional customer experiences and a strong interest in medical technology. • Exceptional written and verbal skills in German and English are required. • Familiarity with the MS Office suite and experience with CRM systems.

🏖️ Benefits

• Health benefits • Company pension plan • Flexible working hours • Professional development opportunities • Work–life balance