IT Support Specialist

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🕒 March 28

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FoodGenius Labs GmbH

WebsiteLinkedInAll Job Openings

- employees

☁️ SaaS

🤝 B2B

SaaS • B2B

FoodGenius Labs GmbH is a German company that provides an all-in-one restaurant management platform combining a point-of-sale (Kassensystem), online shop and ordering, telephone/order acceptance, delivery and route planning, staff scheduling, inventory and bookkeeping, hygiene and cooling monitoring, marketing tools, and mobile apps for waitstaff and drivers. The solution is aimed at restaurants, delivery services and franchise operators and is delivered with dedicated support and customization to optimize operations, increase revenue and simplify restaurant management.

📋 Description

• Provide support to users of our FoodGenius software solution and assist employees of our company and our parent company, Glückliche Gäste GmbH • Maintain and service the IT infrastructure — both internally and at our customers' sites • Provide telephone support, including for complex requests, always with a solution-oriented approach • Participate in the on-call rotation with the team to ensure our service standards are upheld outside regular working hours

🎯 Requirements

• Solid knowledge of Windows operating systems • Basic knowledge of Linux • Initial experience working with networks • Friendly and professional demeanor, even in demanding situations • Ability to compose error-free emails • Motivation and willingness to learn • Loyalty to the company and a team-oriented mindset • Resilience and a sense of humor, even in challenging situations

🏖️ Benefits

• Flexible working hours and the option to work partly from home • Regular training opportunities — we actively support your learning goals • A motivated and collegial team with strong camaraderie • Monthly gaming evenings in the office • 25 days of vacation to rest and recharge (increases by one day for each full calendar year up to a maximum of 30 days) • Modern facilities including showers, a washing machine and a high-quality espresso machine to start your day right