Customer Trainer

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Intuitive

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1995

⚕️ Healthcare Insurance

Healthcare Insurance • Medical Devices

Intuitive is a company known for its innovative surgical technologies, including the da Vinci Surgical Systems which are used for minimally invasive procedures. With three decades of demonstrated performance, Intuitive focuses on advancing healthcare by providing structured and measurable technology training pathways for surgeons, physicians, and OR care teams. Their vision is to improve patient outcomes through less invasive surgical care. Intuitive also offers a visual media platform for collaboration and learning, known as the Da Vinci Hub, and the Simnow platform for surgical training. The company is involved in ongoing innovation to explore new possibilities in surgical care.

📋 Description

• Conduct da Vinci® Surgical System training programs for surgical teams at designated training centers and remote centers • Lead and support Specialized training programs and Society events • Conduct surveys to gather data and measure program effectiveness • Act as subject matter expert for internal projects, as needed • New product development • Training material/ protocol development • Training research initiatives • Work with the Training team in a creative, dependable, and flexible manner to improve existing training programs • Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products • Occasional support of the da Vinci® System in a hospital operating room • Support da Vinci® Surgical System troubleshooting and maintenance at the training center • Manage training center logistics, inventory and training calendars • Maintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessories • Support positive relationships between external training center personnel and ISI management • Contribute to the organization’s quarterly goal achievements • Develop competency in the following: da Vinci® System Technology da Vinci® System applications and advanced technology OR Efficiency Training Pathway process • Act as a Medical Device Consultant (Medizinprodukteberater) in Austria and Germany, after appropriate training, as per legal requirement and provide guidance, insight, and support in the proper handling of Intuitive medical devices • Maintaining competency and currency on technology training protocol following the onboarding program guidelines, and annual competency check • Training/coaching techniques/methodologies • Travel required

🎯 Requirements

• Professional Training experience preferred • Clinical and/or operating room experience preferred • High capacity and excellent problem solving skills • Solid organizational skills and ability to operate independently • Professional work ethic • Solution oriented • Excellent oral and written communication skills • Strong interpersonal skills • Knowledge of adult learning principles preferred • High capacity to learn in a fast paced environment • Medical-device experience preferred • Commitment to self-development • Ability to work in a team environment • Ability to be flexible with hours of operation

🏖️ Benefits

• Remote work options