SMB Account Manager

🔥 3 minutes ago

🇯🇵 Japan – Remote

💵 $75.7k - $113.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1990

💼 Consulting

📣 Marketing

💳 Fintech

Consulting • Marketing • Fintech

Block is a technology company that aims to increase access to the global economy through its various brands. Square provides commerce and financial services designed for sellers, while Cash App offers an easy platform for spending, sending, and storing money. Afterpay allows customers to manage their spending over time. Additionally, TIDAL empowers artists by providing them with tools for entrepreneurship, and Bitkey and Proto focus on bitcoin and related services. Together, these services contribute to building an open financial system accessible to everyone.

📋 Description

• Own a multi-million-dollar portfolio of SMB merchants across all verticals • Develop and execute retention strategies to identify and address churn risk • Manage pipeline and close upsell, cross-sell, and contract adoption opportunities • Build trusted relationships with business owners • Handle competitive threats, commercial pushback, and escalations • Create post-mortems, talk tracks, and team playbooks • Use portfolio data to make recommendations for Square's SMB strategy • Partner with Sales, Support, Product, and Analytics to solve problems and prevent recurrence

🎯 Requirements

• 5+ years in account management, sales, or a related client-facing role • Track record of delivering against retention and revenue goals in a performance-based environment • Experience managing a dynamic, high-volume book and closing retention and growth opportunities simultaneously • Strong negotiation skills • Clear and persuasive written and verbal communication • Solid financial and analytical skills • Ability to collaborate across Sales, Product, Support, and Analytics • Interest in small business and SMB owner challenges • Native Japanese and business-level English • Formal sales methodology training (bonus) • Experience with fintech, payments, or SaaS platforms (bonus) • Experience contributing to team playbooks, talk tracks, or process improvements (bonus)

🏖️ Benefits

• Remote work • Medical insurance • Flexible time off • Retirement savings plans • Modern family planning

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