IPConfigure Inc.
Security • Enterprise • Hardware
IPConfigure Inc. is a company that specializes in video management systems (VMS), offering solutions through their product, Orchid VMS. Orchid VMS is designed to be flexible, scalable, and easy-to-use, accommodating a range of surveillance needs from single camera setups to complex enterprise systems. IPConfigure's offerings include support for unlimited cameras and locations, seamless integration with third-party systems, and compatibility with an extensive range of cameras and encoders. Their web-based application emphasizes security, ease of deployment, and comprehensive support, ensuring users can manage video surveillance efficiently and securely. The company is privately held and veteran-owned, with a focus on providing robust security solutions for various clients including small businesses and Fortune 500 companies worldwide.
Technical Support Engineer – Video Management Software
Job not on LinkedIn
November 24
🗣️🇫🇷 French Required
IPConfigure Inc.
Security • Enterprise • Hardware
IPConfigure Inc. is a company that specializes in video management systems (VMS), offering solutions through their product, Orchid VMS. Orchid VMS is designed to be flexible, scalable, and easy-to-use, accommodating a range of surveillance needs from single camera setups to complex enterprise systems. IPConfigure's offerings include support for unlimited cameras and locations, seamless integration with third-party systems, and compatibility with an extensive range of cameras and encoders. Their web-based application emphasizes security, ease of deployment, and comprehensive support, ensuring users can manage video surveillance efficiently and securely. The company is privately held and veteran-owned, with a focus on providing robust security solutions for various clients including small businesses and Fortune 500 companies worldwide.
📋 Description
• Communicate technically complex information with IPConfigure’s customers via telephone, written correspondence, and electronic services. • Analyze customers’ problems and develop solutions to meet their needs. • This will involve debugging, troubleshooting, writing scripts, and taking responsibility to see that the issue is fully resolved. • Continually learn technologies and develop deep expertise in IPConfigure products. • Apply that knowledge to real-world customer problems. • Create advanced technical content including Knowledge Base articles, samples, whitepapers, and training. • Identify and report both software bugs and customer suggestions. • Build servers that customers have ordered and install required software. • Cycle new cameras through the lab for testing. • Install network switches and run cables. • Visit customer sites and troubleshoot issues if remote access is not available. Limited travel may be required to support company events.
🎯 Requirements
• Excellent written and spoken English skills • Self-motivated, target oriented • Networking background • Experience with Linux OR Windows system administration • Ability to build and troubleshoot servers. • Customer support experience over the phone and face to face • Debugging, troubleshooting skills • Strong problem solving skills • Experience in Networking, Certificates, Authentication, TCP/UDP, Firewalls, Windows Server, and Linux is desired • Experience with network troubleshooting, databases, Active Directory, and Linux command line interfaces is a plus. • Working professional and technical proficiency in English and French. • Minimum of two-year degree in IT, CS, EE, or equivalent.
🏖️ Benefits
• 5 days from Monday until Friday (7h48 per day) • 1 Month Sabbatical every 3rd anniversary • Supplemental insurance
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