Research Manager – CX

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🕒 June 8

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Ipsos North America

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Ipsos is one of the world’s leading independent market research companies controlled and managed by research professionals. Founded in France in 1975, Ipsos has grown into a global research group with a presence in 89 countries.

📋 Description

• Lead and deliver high-quality research projects for clients • Manage client relationships as the main point of contact for projects • Oversee project teams, ensuring timely delivery within budget • Manage project finances to ensure profitability • Review and ensure the quality of project materials and deliverables • Contribute to business development opportunities by identifying new clients and developing existing accounts • Guide and manage junior team members

🎯 Requirements

• Experience managing quantitative tracking studies from set-up through to reporting • Strong understanding of quantitative research methodologies and tracker design • Experience designing surveys and questionnaires for ongoing trackers • Ability to analyse trend data and turn findings into clear insights • Confident presenting results and recommendations to clients and stakeholders • Proficiency in Excel, PowerPoint • Excellent attention to detail and commitment to high-quality delivery • Excellent communication skills, both written and verbal. • Strong organisational and time management skills, being a quick learner and detail-oriented. • Strong numeracy skills and attention to detail. • Financial awareness: experience in proactively managing finances on projects and ensuring project profitability. • Proficient in data analysis software (e.g., SPSS, Q, R) • Knowledge of core AI and machine learning concepts in research, such as predictive modelling and sentiment analysis. • Ability to evaluate and implement AI solutions effectively.

🏖️ Benefits

• 25 days annual leave • pension contribution • income protection • life assurance • range health & wellbeing, financial benefits and professional development opportunities