Senior Technical Support Engineer

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3 days ago

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IQGeo

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Telecommunications • Software

IQGeo is a provider of innovative geospatial network management software solutions for telecom, fiber, and utility network operators. Their software facilitates planning, design, construction, operations, and maintenance processes, offering a single platform that enhances efficiency and precision across the entire network lifecycle. IQGeo's solutions include integrated network management, adaptive grid, and field mobility applications, supporting digital transformation and optimizing organizational productivity. The company is regarded for its cloud-enabled, mobile-first solutions that improve data accuracy and situational awareness for complex network assets. IQGeo's platform is used globally to reduce costs, save time, and drive efficiency in deploying and operating network systems.

201 - 500 employees

📡 Telecommunications

💰 Post-IPO Equity on 2020-12

📋 Description

• Support IQGeo’s end-to-end geospatial software solutions for our growing global customer base. • Provide problem-solving skills, consulting to clients based on current operational processes and their fit with IQGeo products. • Support customers via multiple channels - phone, email, or case communication. • Identify customer needs and help resolve issues or understand IQGeo product functionality. • Analyze and report product defects to the IQGeo Product Engineering Team.

🎯 Requirements

• Degree in Computer Science, Engineering required or related field; or equivalent work experience is preferred. • Minimum 5 years of comparable technology and industry experience. • Excellent analytical and problem-solving skills, and diagnostic skills using logs and metrics. • Experience with cloud infrastructure (AWS/Azure/GCP) and S3 technologies. • Experience with REST APIs, HTTP debugging, and authentication protocols. • Working knowledge of Git and CI/CD pipelines such as Jenkins. • Strong experience with open-source software technologies (Apache, OpenLayers, QGIS). • Experience with Kubernetes and Docker. • Experience with Linux System administration and bash scripting. • Experience with SQL and RDBMS technology (PostgreSQL). • Knowledge of programming, scripting, or rules-based languages (JavaScript / Python). • Experience with GIS systems of record, such as IQGeo, Esri, Smallworld, or QGIS. • Fluent in both written and spoken English.

🏖️ Benefits

• Flexible working arrangements to help employees balance professional responsibilities and personal commitments