Cohesity
1001 - 5000 employees
🔒 Cybersecurity
Cybersecurity • Data Management • Cloud
Cohesity is a cloud data management platform that enables enterprises to protect, back up, and manage their data across various environments in a unified manner. By providing comprehensive solutions for data protection, security, and compliance, Cohesity helps organizations to optimize their data management strategies and enhance resilience against cyber threats and data loss. Their services are tailored to improve operational efficiency and empower businesses to derive actionable insights from their data.
Technical Support Engineer
🕒 2 days ago
🗣️🇨🇳 Chinese Required
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Cohesity
1001 - 5000 employees
🔒 Cybersecurity
Cybersecurity • Data Management • Cloud
Cohesity is a cloud data management platform that enables enterprises to protect, back up, and manage their data across various environments in a unified manner. By providing comprehensive solutions for data protection, security, and compliance, Cohesity helps organizations to optimize their data management strategies and enhance resilience against cyber threats and data loss. Their services are tailored to improve operational efficiency and empower businesses to derive actionable insights from their data.
📋 Description
• Respond to customer inquiries (voice or other digital communications) for an assigned product(s) within a Technical Support Engineer environment • Provide technical support to Cohesity customers, partners, and field support staff with varying levels of support maintenance entitlements • Work with Cohesity customers, partners, and field reps by answering technical questions, and providing solutions for Cohesity products • Resolve cases per productivity, performance and SLA standards and support goals • Research, document, and collaborate on cases as required • Author or update technical documents into Knowledge Management (KM) for inclusion into support knowledge base • Address multiple issues simultaneously, with a case for each issue raised
🎯 Requirements
• 4+ years of Sys Admin or related enterprise Technical Support • 4+ years’ experience providing 2nd /3rd level support in an enterprise class product company • 4+ years’ experience working in a LIVE production environment or datacenter with heterogeneous IT infrastructure • 3+ years’ experience of public and/or private cloud platform experience preferred • Language proficiency in Mandarin a must • Diploma holders / Graduates / Postgraduates in Engineering / Science
🏖️ Benefits
• Health insurance • 401(k) matching • Paid time off • Flexible work arrangements • Professional development
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