Key Account Manager

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🕒 May 6

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iRhythm Technologies, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare Insurance • Biotechnology • Medical Technology

iRhythm Technologies, Inc. is a medical technology company that specializes in digital healthcare solutions for the management of cardiac arrhythmias. The company is best known for its ZioSuite, a comprehensive platform designed to deliver a streamlined solution for assessing heart health through advanced analytics and patient-centered data collection. iRhythm focuses on improving patient outcomes and optimizing the efficiency of healthcare providers through innovative technology in the cardiac monitoring space.

📋 Description

• Strategically partner with the iRhythm Sales organization to ensure the success of customers and patients within our large account segment. • Drive customer and account performance by monitoring and measuring activities including registration volume, device inventory management, customer and patient satisfaction, clinical effectiveness, and workflow efficiency. • Serve as a primary point of contact for iRhythm internal teams regarding assigned customers. • Liaison with key stakeholders in billing, clinical operations, legal, finance, inventory, and customer care to ensure efficient account performance. • Train customers on the iRhythm service tools (ZioSuite, MyZio, etc.). • Act promptly to resolve customer issues. • Provide continuous evaluation of processes and customer workflow. • Suggest new methods to create efficiencies through improved processes and additional technology. • Leverage iRhythm regional expertise as necessary. • Manage, onboard, and support assigned accounts. • Attend and support key customer meetings and sales Quarterly Business Review sessions. • Establish and maintain strong relationships with accounts and the internal sales organization. • Lead or participate in strategic initiatives within assigned accounts. • Conduct in-person account management initiatives as needed. • Monitor and communicate key performance trends across assigned accounts. • Work to develop action plans to improve account performance.

🎯 Requirements

• A Bachelor’s degree is highly preferred or an equivalent combination of education, training, and experience. • At least 3 years in an account management or customer success role supporting large or complex accounts. • Proven work experience as an Account Manager, Key Account Manager, and Sales Account Manager in a healthcare, medical device, or biotechnology environment. • Self-directed and proactive. • Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level. • Ability to multitask and prioritize in a fast-paced environment. • Proficiency with tools commonly used in a business environment including CRM customer relationship management (Salesforce), reporting, and Microsoft Office. • Exceptionally collaborative, highly responsive, flexible, and adaptive. • Must be willing to travel up to 20%.

🏖️ Benefits

• medical, dental, and vision insurances (all of which start on your first day) • health savings account employer contributions (when enrolled in high deductible medical plan) • cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts) • travel reimbursement for medical care • noncontributory basic life insurance & short/ long term disability • Emotional health support for you and your loved ones • Legal /Financial / identity theft/ pet and child referral assistance • paid parental leave • paid holidays • travel assistance for personal trips • PTO • 401(k) plan (with company match) • Employee Stock Purchase Plan • pet insurance discount • unlimited number of LinkedIn Learning classes