Account Manager

🔥 1 minute ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $60k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Ironmark

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1955

🤝 B2B

📱 Media

💰 Series unknown on 2022-07

B2B • Media

Ironmark is a full-service integrated marketing and fulfillment firm that combines data-driven digital and physical marketing to simplify customer engagement and deliver measurable results. The company provides services including predictive analytics, multi-location and privacy-compliant communications, digital advertising, direct mail, commercial and large-format print, branded merchandise, web and technical development, warehouse and shipping, and event logistics—serving automotive dealers, franchises, financial and healthcare clients. Ironmark positions itself as a single partner for strategy through execution, bridging physical and digital channels to streamline marketing operations.

📋 Description

• Serve as the primary point of contact for assigned client accounts. • Build and maintain strong, long-term relationships with clients through proactive communication and exceptional service. • Manage client expectations and ensure timely delivery of products and services. • Handle customer inquiries, concerns, and issues, providing prompt and effective resolution. • Assist in escalating and resolving complex client concerns when necessary. • Maintain accurate records of customer interactions, projects, and account activity. • Manage projects through the complete production lifecycle, from project initiation through final delivery. • Coordinate print and digital marketing campaigns to ensure quality, accuracy, and timely execution. • Collaborate with clients and internal teams to gather project specifications and requirements. • Review project estimates, customer files, proofs, and specifications to ensure accuracy before production. • Monitor project timelines and communicate status updates to clients and internal stakeholders. • Work closely with production, fulfillment, creative, data, and technology teams to ensure successful project execution. • Identify opportunities to expand client relationships through additional products and services. • Support sales initiatives by identifying customer needs and generating qualified leads. • Collaborate with Sales Representatives to support account growth and customer retention. • Ensure clients are informed about available solutions that can help achieve their business objectives. • Coordinate with vendors and production partners to ensure quality, pricing, and delivery expectations are met. • Assist with client onboarding, account setup, and workflow implementation. • Ensure all project information is complete, accurate, and properly communicated to internal teams. • Utilize ERP, project management, CRM, and workflow systems to manage client accounts, production schedules, and project performance. • Leverage technology to improve efficiency, reporting, client communication, and operational visibility. • Support process improvements and adoption of new technologies that enhance client and team performance. • Maintain accurate documentation and reporting within organizational systems.

🎯 Requirements

• Minimum High School Diploma • Bachelor’s degree in business, Marketing, Communications, Printing Management, or a related field preferred. • 3+ years of Account Management, Customer Service, Project Management, Print Production, Marketing Services, or related experience.