ISC2
Cybersecurity • Education • SaaS
ISC2 is a leading organization dedicated to advancing cybersecurity education and certification. They provide various programs for individuals at different stages of their cybersecurity careers, including certification exams, training resources, and leadership development opportunities. ISC2 also advocates for members and promotes diversity within the cybersecurity field by empowering professionals and communities.
Customer Success Account Manager
Job not on LinkedIn
October 20
ISC2
Cybersecurity • Education • SaaS
ISC2 is a leading organization dedicated to advancing cybersecurity education and certification. They provide various programs for individuals at different stages of their cybersecurity careers, including certification exams, training resources, and leadership development opportunities. ISC2 also advocates for members and promotes diversity within the cybersecurity field by empowering professionals and communities.
📋 Description
• Serve as the primary point of contact for assigned accounts, ensuring ongoing satisfaction and long-term retention. • Conduct regular account reviews to assess customer goals, usage, and outcomes, providing actionable recommendations. • Increase exam completion rates by monitoring learner progress, removing barriers, and providing engagement strategies. • Facilitate service delivery by coordinating instructor assignments, tracking client expected training schedules, and ensuring all logistics are in place. • Manage preparation and distribution of training materials, ensuring accurate and timely delivery to customers. • Track customer utilization, training fulfillment, and certification outcomes to ensure contractual obligations are met. • Identify upsell and cross-sell opportunities through regular account engagement and success planning and engage sales partners to close.
🎯 Requirements
• 5+ years in Customer Success, Account Management, Training Delivery Coordination, or similar role • Experience in education, certification, training services, Cyber strongly preferred • Proficiency with CRM systems, reporting tools, and order processing workflows • Bachelor’s degree in related field preferred, or equivalent work experience
🏖️ Benefits
• Customer Satisfaction • Education opportunities
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