Claims Manager

🕒 April 28

🏄 California – Remote

🏄 California – Remote

💵 $140k - $160k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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ISC (Integrated Specialty Coverages, LLC)

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏢 Enterprise

Insurance • Technology • Enterprise

ISC (Integrated Specialty Coverages, LLC) is a dynamic company specializing in providing a wide range of insurance programs tailored to various industries. Their offerings include general liability, excess liability, and professional liability insurance for sectors such as construction, hospitality, marine, trucking, entertainment, and more. ISC is known for its innovative use of AI underwriting to enhance the speed and efficiency of insurance distribution, offering competitive rates and comprehensive coverage through a fully digital platform. The company has been recognized for its excellence and awarded for its achievements in the insurance sector.

📋 Description

• Manage numerous supervisors and adjusters of varying levels of technical experience and is responsible for hiring, onboarding, training, coaching, and performance management • Provide leadership and mentoring to adjusters and supervisors, fostering engagement, accountability, professional development, and retention • Share responsibility for reviewing all new claim files and assigning them to the appropriate adjuster based on experience level, licensure, and workload • Place supervisory notes of a technical nature in each file at the 30-day mark and at least every 90 days thereafter, or more frequently as claim complexity dictates • Address escalated complaint calls from clients, insureds, and claimants and collaborate with teams to resolve issues promptly and effectively • Conduct claim conferences with adjusters, carrier partners, defense counsel, coverage counsel, and other vendors as needed • Review coverage evaluations, coverage letters, reserves, and significant payments to ensure accuracy, timeliness, and compliance with best practices and authority levels • Participate in assigned task forces, committees, and cross-functional initiatives focused on continuous improvement and operational effectiveness • Conduct training seminars and technical workshops for new and existing employees • Carry a pending of key, large exposure, sensitive, or escalated claim files as required • Conduct internal audits on a quarterly basis and ensure timely remediation of findings • Identify, report, and track Notices of High Potential (NHP) claims and adverse trends • Present claim files and operational results at weekly roundtables and leadership meetings • Partner with the Senior Vice President of Claims to refine department procedures, workflows, metrics, and KPIs • Support audit compliance, resource planning, and staffing needs while driving efficiency and quality outcomes • Perform additional duties to support department goals, compliance requirements, and overall claims performance

🎯 Requirements

• Bachelor’s degree or equivalent combination of education and claims management experience • 10+ years of insurance claims experience • 5+ years of progressively responsible claims management experience, including litigation exposure • Demonstrated experience leading, developing, and supervising claims professionals • Strong understanding of California claims regulations; multi-jurisdictional experience a plus • Must be licensed as a Qualified Claims Manager in the State of California, with ability to maintain required certifications • Strong analytical, organizational, and communication skills with the ability to use data and reporting to drive decisions • Proficient computer skills, including Microsoft Outlook, Word, Excel, and claims management systems • Background/experience should include: • Construction liability, construction defect, GL/PD, GL/BI, Excess, high level coverage evaluation. • Understanding of claims handling requirements and legal trends in all 50 States. • NYLL, Energy, Environmental, Transportation experience a plus.

🏖️ Benefits

• Employee Ownership Program - every eligible employee shares in the financial rewards that grow when the company grows • Professional development opportunities • Owner Referral Program • Work from home reimbursement for remote/hybrid roles • Canary emergency financial assistance program • Comprehensive medical, dental, vision • Life/AD&D Insurance • Confidential, Employee Assistance Program • Health Savings Account, includes company contribution • Short-term disability • Voluntary benefits - supplemental accident, critical illness, hospital insurance • Employee discounts • 401(k) Plan with company match contribution • Addition Wealth Financial Wellness Program • Various Time Off Programs • 11 company paid holidays