DHS Review Manager

Job not on LinkedIn

🕒 5 days ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $75k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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ISN

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 B2B

☁️ SaaS

B2B • SaaS

ISN is a global provider of contractor and supplier management services, established in 2001 and headquartered in Dallas, Texas. ISN operates a configurable platform (ISNetworld) used by capital-intensive 'Hiring Clients' to manage contractor pre-qualification, safety, compliance, workforce and subcontractor management across more than 85 countries. The company supports risk management, transparency, and sharing of industry best practices among its network of hiring clients and contractors. ISN offers tools for measuring key performance metrics, procurement/supply chain workforce coordination, and improving contractor safety culture and compliance.

📋 Description

• Provide day-to-day leadership and management of the Review Team • Assign work and balance reviewer workloads based on staffing levels, workload volume, priorities, and customer requirements • Monitor team performance against established quality, timeliness, production, and customer service metrics • Ensure investigative reports, interviews, and record checks are reviewed in accordance with customer and contractual requirements • Track and report team KPIs, trends, and performance metrics to Program Management • Collaborate with Workload Leadership and Field Leadership to address operational challenges and support timely case completion

🎯 Requirements

• Active favorable adjudicated T5, T5R or HT DHS experience highly desired • Strong leadership and management skills • Understanding of investigative review standards and requirements • Ability to track performance metrics and KPIs • Excellent communication and collaboration skills

🏖️ Benefits

• Comprehensive Medical Coverage with Prescription Benefits • Dental Insurance • Flexible Spending Accounts (FSA) • Company-Paid Short-Term & Long-Term Disability • Company-Paid Basic Life Insurance • 401(k) Retirement Plan • Paid Time Off beginning on your first day of employment • Professional growth and leadership development opportunities