Isos Technology
Enterprise • SaaS • Consulting
Isos Technology is a world-class consulting services provider specializing in integrating Atlassian's suite of products into technology and business environments. They focus on solving business agility, service management, and Atlassian lifecycle challenges, thereby accelerating business transformation and outcomes. Isos Technology is recognized for its transparency, responsiveness, and expertise, earning the trust of its clients through reliable solutions. As an Atlassian Platinum Solution Partner, they offer a range of services including ITSM, Agile at scale, and cloud migrations, ensuring that organizations maximize their Atlassian investments while aligning strategy and teams, enhancing service management, and fostering long-term success.
Client Success Manager
Job not on LinkedIn
November 12
Isos Technology
Enterprise • SaaS • Consulting
Isos Technology is a world-class consulting services provider specializing in integrating Atlassian's suite of products into technology and business environments. They focus on solving business agility, service management, and Atlassian lifecycle challenges, thereby accelerating business transformation and outcomes. Isos Technology is recognized for its transparency, responsiveness, and expertise, earning the trust of its clients through reliable solutions. As an Atlassian Platinum Solution Partner, they offer a range of services including ITSM, Agile at scale, and cloud migrations, ensuring that organizations maximize their Atlassian investments while aligning strategy and teams, enhancing service management, and fostering long-term success.
📋 Description
• Serve as the primary point of contact for assigned clients throughout the client lifecycle. • Understand clients’ evolving needs and ensure they are receiving maximum value from their Atlassian solutions and Isos engagements. • Manage software license renewal processes to ensure timely execution and alignment with client priorities. • Drive renewal conversations to include expansion of Managed Services and other relevant offerings. • Track engagement health and client satisfaction through regular check-ins and account reviews. • Collaborate with Strategic Advisors and Sales to shape client roadmaps and proactively uncover new opportunities.
🎯 Requirements
• 5+ years in client-facing roles such as Account Management, client Success, or Consulting. • Familiarity with Atlassian products and services, or equivalent SaaS/IT service offerings. • Proven track record of managing renewals and identifying revenue opportunities in a B2B services context. • Experience coordinating multi-disciplinary teams to achieve client outcomes. • Bachelor's degree in Business, Communications, Information Systems, or a related field preferred. • Atlassian certifications or client Success certifications (e.g., SuccessHACKER, Gainsight, etc.) are a plus.
🏖️ Benefits
• Bonus and incentive opportunities • Paid time off • 401(k) plan with employer contribution
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