AI Communications Quality Specialist – US Healthcare

🔥 0 minutes ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 Artificial Intelligence

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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iSTA Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.

📋 Description

• Review AI-generated patient messages across multiple channels for accuracy, tone, and professionalism • Adjust and coach AI responses to sound warm, clear, empathetic, and culturally natural for U.S. patients • Identify errors, gaps, and complex patient questions • Take over sensitive conversations directly, gather context, and involve the correct team member • Send routine patient updates, confirmations, and reminders accurately and on schedule • Create and maintain patient-facing support documentation and materials • Work across Airtable and the client’s proprietary in-house application during the platform migration • Identify messaging trends, categorize information, and suggest improvements to AI performance and workflows • Maintain meticulous records of patient interactions in line with healthcare policy • Meet service-level agreements while prioritizing quality over speed

🎯 Requirements

• 6 Months – 1 year of experience in the U.S. healthcare industry preferred • EHR systems or healthcare admin experience a plus • Excellent English communication skills, with the ability to handle sensitive and nuanced conversations professionally • Empathetic by nature, sharp attention to detail, organized, and self-driven • Computer literate • Proficient in Microsoft Office, including Outlook and Word; no advanced Excel required • Proven ability to work independently in a fast-paced remote environment • Ability to navigate multiple databases and digital tools • Fixed fibre line with a minimum speed of 25 Mbps upload and download and wired Ethernet capability is mandatory • Reliable power backup is required to manage load shedding or outages • Must be able to work Monday–Friday, 14:00–23:00 SAST, subject to daylight savings • Must work on both South African and U.S. public holidays

🏖️ Benefits

• Compensation for South African public holidays in accordance with the BCEA • Long-term role with genuine growth potential • Clear path toward a leadership position