Bilingual Call Centre Agent – Spanish, English

🕒 August 12

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 32%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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iSTA Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.

📋 Description

• Handle inbound customer calls professionally and courteously in Spanish and English • Listen carefully and establish the reason for each call • Assist with basic customer or patient enquiries using approved processes and information • Accurately capture caller details, messages and interaction notes • Follow client-specific scripts, workflows and escalation procedures • Escalate urgent or complex matters to the appropriate on-call person or department • Handle frustrated or emotional callers calmly and professionally • Complete outbound calls or callbacks where required • Navigate multiple systems while communicating with customers • Maintain accurate records and protect confidential customer and patient information • Meet campaign requirements for attendance, quality, productivity and customer service • Support U.S.-based clients, particularly in healthcare and homecare sectors

🎯 Requirements

• Fluency in both Spanish and English, spoken and written, is mandatory • Grade 12 / Matric or equivalent • Previous call centre, contact centre or customer-service experience • Previous experience assisting customers telephonically • Excellent spoken and written communication skills • Clear, professional telephone communication • Strong listening, questioning and customer-service skills • Good computer literacy and ability to work across multiple systems • Strong attention to detail and accurate data-capturing skills • Ability to remain calm and professional when dealing with difficult or urgent calls • Reliable attendance and strong schedule adherence • Ability to work independently in a fully remote environment • Full flexibility to work 24/7 rotational shifts, including days, evenings, nights, weekends and public holidays • Fixed fibre line with minimum 25 Mbps upload and 25 Mbps download, supporting a wired Ethernet connection • Reliable power backup solution • Beneficial experience in healthcare, medical or home-care environments; patient support or medical reception; U.S. or international call-centre campaigns; inbound customer service; after-hours or on-call support; insurance verifications and authorizations; remote contact-centre operations; Five9 or similar cloud contact-centre platforms; CRM systems such as Salesforce or Zendesk

🏖️ Benefits

• Compensation for South African public holidays in accordance with the BCEA • Structured onboarding • Campaign training • Systems training • Ongoing quality feedback and coaching