iSTA Solutions
1001 - 5000 employees
🤝 B2B
⚕️ Healthcare Insurance
☁️ SaaS
B2B • Healthcare Insurance • SaaS
iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.
BPO Client Account Manager – EST Hours
Job not on LinkedIn
🕒 February 25
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iSTA Solutions
1001 - 5000 employees
🤝 B2B
⚕️ Healthcare Insurance
☁️ SaaS
B2B • Healthcare Insurance • SaaS
iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.
📋 Description
• Manage daily operations across multiple client accounts, ensuring that all processes and workflows are efficient and effective • Oversee scheduling to meet client needs and service level agreements (SLAs) • Build strong, long-term client relationships • Understand campaign objectives, KPIs, and operational needs • Work closely with agents, team leaders, and internal stakeholders • Monitor account performance and address risks proactively • Prepare and present detailed weekly reports on agents performance, including metrics and areas for improvement • Handle client queries, concerns, and escalations • Identify opportunities to improve service delivery and client satisfaction • Maintain clear, professional communication with overseas clients
🎯 Requirements
• Experience in a **BPO, Call Centre, or similar operational environment** • Prior experience managing agents, teams, or operational workflows • Exposure to **USA campaigns or other international / overseas campaigns** • Strong client communication and relationship management skills • Ability to manage multiple priorities in a fast-paced environment • Professional, solutions-driven, and highly organised • Excellent verbal and written English skills • A dynamic and engaging personality, with a positive and proactive attitude, and strong problem-solving skills
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