iSTA Solutions
1001 - 5000 employees
🏥 Healthcare
📦 Logistics
📣 Marketing
Healthcare • Logistics • Marketing
iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.
Care Coordinator – US Healthcare
🔥 1 minute ago
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iSTA Solutions
1001 - 5000 employees
🏥 Healthcare
📦 Logistics
📣 Marketing
Healthcare • Logistics • Marketing
iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.
📋 Description
• Welcome new families and guide them through the ABA service journey • Serve as the primary non-clinical point of contact for families • Conduct scheduled family satisfaction and quality check-in calls • Identify concerns early and escalate where appropriate • Build strong relationships through exceptional customer service • Coordinate family exit interviews and gather feedback • Encourage satisfied families to leave online reviews • Support new employees throughout onboarding • Conduct regular employee check-ins during their first six months • Monitor employee satisfaction and engagement • Identify concerns relating to burnout, scheduling, or communication • Escalate potential retention risks • Monitor attendance, cancellations, and service trends • Track onboarding progress and compliance documentation • Monitor certifications and required employee records • Review operational trends and identify improvement opportunities • Prepare reports for leadership • Ensure accurate record keeping and documentation • Assist the Director of Care Coordination with daily operational activities • Liaise with insurance companies, physician offices, and external agencies • Follow up on outstanding documentation and authorisations • Coordinate appointments and scheduling updates • Process cancellations and maintain accurate documentation • Complete operational projects to improve team efficiency
🎯 Requirements
• Experience in healthcare administration, medical administration, patient care coordination, customer success, client services, operations coordination, or healthcare customer service • Exceptional English verbal and written communication skills • Excellent telephone etiquette and confidence speaking with clients • Strong relationship-building skills • Outstanding organisational and time management abilities • Ability to manage multiple competing priorities • High attention to detail • Strong problem-solving skills • Ability to work independently while remaining highly accountable • Proficiency in Microsoft Office and Google Workspace • Fixed fibre line with a minimum speed of 30 Mbps upload and download and wired Ethernet capability • Reliable backup power • Ability to work Monday–Friday, 4:00 PM–1:00 AM SAST • Willingness to work on South African and U.S. public holidays • Highly advantageous: experience supporting U.S. healthcare clients, ABA/behavioural health/therapy practices, medical scheduling or care coordination, healthcare compliance, insurance providers, customer success, or client experience
🏖️ Benefits
• Compensation for South African public holidays in accordance with the BCEA • Comprehensive training provided • Fully remote work arrangement
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