Client Intake Coordinator, ABA Therapy

🔥 12 hours ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

😶‍🌫️ Therapist

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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iSTA Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.

📋 Description

• Provide full coverage for Intake Coordinators during absences, handling calls, emails, follow-ups, and day-to-day intake tasks • Act as second-tier call support on the intake line by answering calls not handled within the first few rings, checking coordinator availability, or handling intake directly • Provide second-tier call support for the wider business, answering, resolving, or routing calls according to internal escalation procedures • Conduct initial intake calls with parents and families, including those newly navigating a diagnosis and those transferring from other providers • Accurately capture intake information in the client's system and assign the correct record status • Manage ongoing email correspondence with clients during coverage periods, maintaining fast response times and disciplined follow-up • Exercise judgement on when to take, hold, or redirect calls • Multitask across live calls and system administration during coverage periods

🎯 Requirements

• Client-facing inbound call handling experience in call centre, front-office, reception, scheduling or customer service with direct voice contact with US-based clients • Exposure to a CRM or workflow system in a live call environment • Strong computer literacy and ability to adapt quickly to unfamiliar software • Working-level MS Word / Excel • Confident, warm phone manner with excellent spoken and written English • Organised and detail-oriented, with accurate data-capturing skills • Empathetic and patient, especially with distressed or overwhelmed callers • Fast responder with strong follow-up discipline • Good judgement on when to take, hold, or route a call • Initiative and ability to multitask calmly across calls and systems • Reliable attendance and strong schedule adherence • Fixed fibre line with minimum speed of 25 Mbps upload and download, supporting a wired Ethernet connection • Reliable power backup solution for load shedding and power outages • Ability to work Monday to Friday, 3:00 PM–12:00 AM South African Time, subject to daylight saving time and operational requirements • Ability to work on South African and US public holidays • ABA or healthcare industry experience is not required; full training is provided • Advantageous: client intake, first-contact or new-client onboarding experience • Advantageous: ABA, autism services, allied health, or medical practice administration experience • Advantageous: HubSpot experience • Advantageous: US healthcare or US client-facing BPO exposure

🏖️ Benefits

• Fully remote working role • Compensation for South African public holidays in accordance with the BCEA • Full training is provided