Service Coordination Specialist

🔥 4 minutes ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

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iSTA Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.

📋 Description

• Coordinate caregiver schedules for an assigned geographical area, prioritising upcoming shifts and urgent same-day coverage • Match caregivers to clients based on availability, suitability, location and care requirements • Respond to cancellations and call-outs, sourcing replacements to minimise service disruptions • Maintain backup caregiver options and monitor schedules for potential coverage gaps • Communicate with clients, families and caregivers about appointments, delays, schedule changes and service concerns • Follow up on caregiver confirmations, attendance and reliability issues, escalating concerns where necessary • Build positive relationships with clients and families while maintaining professional accountability with caregivers • Maintain accurate records of schedules, communications, shift confirmations and outcomes across multiple systems • Collaborate with colleagues to coordinate coverage, share updates and prevent duplicated efforts • Prioritise urgent matters and escalate staffing challenges when additional support is required

🎯 Requirements

• Experience in scheduling, dispatch, workforce coordination, administration, customer service or a similar role • Excellent verbal and written English communication skills • Strong organisational and multitasking abilities • Confidence using multiple computer systems and communication channels simultaneously • Strong problem-solving skills and the ability to work under pressure • Professional, empathetic communication and confidence handling difficult conversations • Emotional resilience and the ability to manage changing priorities • High attention to detail and accurate record-keeping • Ability to work independently while contributing effectively to a team • Fixed fibre line with a minimum speed of 25 Mbps upload and download and wired Ethernet capability • Reliable backup power for load shedding or outages • Ability to work Monday–Friday, 8:30 AM–5:00 PM EST / 2:30 PM–11:00 PM South African time • Availability to work on South African and U.S. public holidays

🏖️ Benefits

• Compensation for South African public holidays in accordance with the BCEA • Fully remote work environment