Delivery Centre Capability, Talent & Innovation Lead

🔥 0 minutes ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 13%

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SAP Fioneer

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2021

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

SAP Fioneer is a leading global provider of financial services software solutions and platforms. The company enables customers to innovate and transform their businesses by combining premier technology with development expertise, alongside a broad ecosystem of partners. Focusing on customer-centricity, SAP Fioneer assists financial services companies in achieving speed, scalability, and cost-efficiency through digital business innovation and cloud technology. They offer comprehensive solutions that cover banking and insurance processes end-to-end, operating in over 12 countries across multiple regions.

📋 Description

• Support the strategic development and sustainable growth of the South African Delivery Centre in alignment with regional and global Delivery objectives • Translate business growth plans and delivery pipeline expectations into workforce, capability and capacity requirements and a scaling roadmap • Identify current and future skills needs and partner with Talent Manager to define role profiles and job descriptions • Build experienced and specialist capabilities that mentor junior staff and support a commercially sustainable delivery model • Improve resource flexibility, cross-project utilisation and participation in international engagements • Develop and continuously refine the Delivery Centre talent pipeline • Partner with Talent/HR and the Lift Programme on graduates, early-career talent, internships and university engagement • Establish pathways from onboarding and foundational learning through supervised project exposure to independently deployable delivery roles • Support attraction and development of experienced professionals and specialists through sustainable mentoring structures • Collaborate on South African employment, skills development and transformation objectives, including B-BBEE where applicable • Maintain the capability framework and development roadmap, including employee skills, proficiency levels and capability gaps • Establish structured onboarding and assess capability progression and deployment readiness • Partner with Delivery and Product teams on training, certification and development needs • Create opportunities to upskill and cross-skill employees across products and technologies • Develop multi-skilled teams and increase internal mobility and deployment flexibility • Coordinate the Delivery Centre innovation and AI adoption roadmap • Identify and prioritise opportunities for AI, automation and emerging technologies to improve delivery productivity, quality, efficiency and scalability • Bring together Delivery, Product, Technology and AI specialists to turn opportunities into actionable initiatives and track outcomes • Standardise delivery activities through reusable assets, automation and AI-assisted workflows • Evaluate benefits such as delivery effort, turnaround time, quality and productivity, focusing on adoption and value rather than developing AI solutions • Own strategic educational and skills-development partnerships • Monitor and report on capability development, talent pipeline and innovation outcomes • Operate within accountability boundaries where Delivery leadership owns strategy and resourcing, Talent/HR owns recruitment and employment processes, and Product/Technology own technical solutions and platforms • Collaborate with Delivery leadership, Project Management, the Lift programme, Talent/HR, Product, Technology, AI teams, Finance, educational institutions and industry communities

🎯 Requirements

• Relevant experience in a technology, consulting, banking technology, software, professional services or delivery environment • Demonstrated exposure to establishing, scaling or supporting delivery teams, capability functions or professional services operations • Experience in strategic workforce planning, capability development or talent pipeline management • Experience with graduate programmes, early-career development or professional development initiatives • Experience in organisational learning, onboarding and structured skills development • Experience in technology, consulting or delivery programme management • Experience in cross-functional initiative management and stakeholder coordination • Experience with university, educational or industry partnerships • Experience in innovation, digital transformation, AI adoption or process automation initiatives • Experience developing operating models, frameworks or scalable organisational processes • Experience working across geographically distributed teams and international delivery environments • Experience within enterprise software, financial services technology, banking transformation or related consulting environments would be considered a plus

🏖️ Benefits

• Collaborative culture with smart people in a fast-growing company • Opportunity to shape the future of the financial services industry • Flexibility to work across different projects, markets, and areas of expertise as you grow your career • Fast-paced environment with an experienced team, a strong brand, and an established customer portfolio • Opportunity to work on complex core banking implementations and transformation engagements • Competitive compensation package aligned with your expertise and skills • Employment Equity Plan and commitment to transformation and diversity