Subscription Manager

Job not on LinkedIn

🔥 1 hour ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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iSupport Worldwide

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 B2B

👥 HR Tech

B2B • HR Tech

iSupport Worldwide Careers is an offshoring and recruitment service provider based in the Philippines. It helps companies—especially fast-growing small and medium enterprises—set up dedicated offshore teams without requiring clients to incorporate locally or directly employ staff, by acting as the administrative/employer-of-record platform. Services include talent sourcing and recruitment & staffing, contact center and back-office operations, IT outsourcing, training and learning & development, branded office suite setup, and tailored offshoring strategies focused on rapid setup and cost reduction (claims up to 70% savings). The firm emphasizes giving clients direct management of their dedicated offshore staff while handling administrative burdens.

📋 Description

• Verify pricing, billing frequency, contract term, and product/SKU mapping for new subscriptions in Stripe and Salesforce • Coordinate upgrades, downgrades, plan changes, and proration calculations • Coordinate renewal pricing with Sales and ensure terms flow from Salesforce through Stripe into NetSuite • Maintain documentation for subscription configurations, pricing logic, and exception handling • Coordinate renewal cycles and surface concerns early • Manage sales tax accuracy across operating states • Monitor daily auto-pay activity, identify failed transactions, and initiate recovery procedures • Coordinate with customers, Customer Success, and Sales on payment failures, expired cards, and bank transfer issues • Track recovery rates and escalate persistent failures or chronic issues to Finance leadership • Perform monthly reconciliation between Stripe transactions and NetSuite revenue and accounts receivable balances • Investigate and resolve Stripe-to-NetSuite discrepancies and document root causes and corrective actions • Maintain Salesforce, Stripe, and NetSuite integration health; flag automation breaks and sync issues • Reconcile deferred revenue between Stripe and NetSuite • Support month-end close deliverables for subscription and deferred revenue • Partner with Finance, Sales, Customer Success, and Operations on subscription questions and process improvements • Surface trends, risks, and recurring subscription-book issues with recommendations to Finance leadership • Identify automation opportunities and propose AI-enabled workflow improvements • Develop and maintain SOPs for subscription operations, process consistency, and onboarding

🎯 Requirements

• Associate degree in Finance, Accounting, Business, or a related field • 3–5 years of experience in subscription operations, billing operations, accounts receivable, or a comparable systems-driven finance role • Working proficiency in Microsoft Excel, including data analysis and reconciliation (sorting, filtering, pivot tables, formulas) • Strong attention to detail, accuracy, and documentation discipline • Ability to analyze subscription transactions and reconcile across multiple systems to resolve discrepancies • Effective time-management and organizational skills with the ability to manage recurring cycles and competing priorities across the business • Hands-on experience with Stripe, including subscription configuration, failed payment recovery, and reporting • Strong working fluency with NetSuite and Salesforce, with experience reconciling subscription activity across both systems • Background in SaaS, recurring revenue, or subscription billing environments • Comfort using AI / LLM-based tools to accelerate analytical and operational workflows • Working knowledge of ASC 606 Revenue Recognition

🏖️ Benefits

• Free lunch meal, fruits, snacks, and drinks (if you are in an onsite shift) • Onsite gym with a free professional instructor • Weekly fitness activity and an annual fitness challenge where you can win up to Php 70,000 • Weekly engagement activities with prizes that are up to Php 3,000 • Free upskilling academy to improve your performance and skillset • State-of-the-art facilities from toilets to your workstation • Amenities such as sleeping quarters, game area, chat room, shower room

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