Business Enablement Specialist

Job not on LinkedIn

🔥 8 hours ago

🇦🇪 United Arab Emirates (UAE) – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ITCAN Technology and Digital Marketing

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💼 Consulting

📣 Marketing

🛍️ eCommerce

Consulting • Marketing • eCommerce

ITCAN Technology is a full-service technology and digital marketing company that empowers online retailers and e-commerce businesses in the GCC region. With a focus on performance marketing, ITCAN offers a range of services including digital marketing strategies, influencer marketing, technology development, UI/UX design, and business intelligence consulting. The company leverages its insights and expertise to drive exponential growth and enhance customer interactions for its clients.

📋 Description

• Map, document and optimise end-to-end operational workflows across multiple products and platforms • Configure and maintain internal systems and tooling, including CRM, ticketing, workflow orchestration, admin panels and integrations • Design and implement integrations and automations using APIs, webhooks, ETL/ELT patterns and third-party platforms • Create scalable process documentation, runbooks and SOPs • Author tracking and instrumentation requirements for logs, metrics, alerts and dashboards • Partner with Engineering and Product to prioritise system improvements, scope development work and validate releases • Lead change management and training for new processes and systems • Own incident playbooks and contribute to incident response readiness, triage, escalation and post-incident reviews • Maintain data quality and access controls across operational systems • Measure process performance and reduce cycle times, error rates and manual interventions • Develop process maps, decision trees and acceptance criteria • Build and maintain dashboards and alerts for operational KPIs and perform routine QA • Create training materials, run workshops and drop-in clinics • Collaborate with technical and non-technical stakeholders to scope deliverables, set success metrics and verify post-deployment outcomes

🎯 Requirements

• 3+ years’ experience in operations, business systems, process improvement or a related role supporting cross-functional teams • Practical experience with business systems such as CRMs, ticketing/workflow tools, analytics platforms and common SaaS integrations • Working knowledge of integration patterns (APIs, webhooks, ETL/ELT, event-driven architectures) and a pragmatic approach to automation • Strong documentation skills — able to produce unambiguous process specs, runbooks and training guides that scale across teams • Solid analytical skills with experience instrumenting and monitoring processes using metrics, dashboards and alerts • Excellent stakeholder management and communication skills with the ability to translate between technical and business audiences • Comfortable working in fast-paced environments and taking ownership of cross-functional initiatives from discovery through to operational handover • Experience with workflow orchestration platforms, low-code automation tools, or integration platforms (Zapier, Make, Workato, n8n, or similar) — nice to have • Familiarity with SQL or basic scripting (Python, Google Apps Script) — nice to have • Exposure to observability and monitoring stacks (Datadog, Grafana, Looker/Looker Studio or similar) — nice to have • Experience designing processes in privacy-conscious environments and implementing appropriate access controls — nice to have • Previous experience leading cross-functional change programmes or training initiatives — nice to have