Senior ServiceNow Developer – FSM

🕒 May 28

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟠 Senior

🔧 ServiceNow

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iTech AG

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

🔒 Cybersecurity

Consulting • Cybersecurity • Software Development

iTech AG is a company that provides advanced technology solutions aimed at unlocking the potential of organizations in both the public and private sectors. They specialize in modernizing systems and processes through a variety of services including management consulting, portfolio, program, and project management, agile transformation, digital platforms, digital innovations, cloud and infrastructure, and cybersecurity. iTech AG is noted for its capability to tailor and implement agile solutions and their approach to secure enterprise operations. As a ServiceNow Elite Partner, they work with leading technology companies to deliver innovative solutions that meet evolving market and customer needs.

📋 Description

• Design, develop, configure, and enhance ServiceNow Field Service Management (FSM) solutions to support federal operational and field service requirements • Implement and support ServiceNow FSM capabilities including: • o Work Order Management • o Task Management • o Scheduling and Dispatch • o Mobile Workforce Enablement • o Customer Communication and Self-Service • o Inventory and Asset Management • o Route Optimization and Resource Coordination • Configure and maintain digital work orders, field tasks, assignment rules, dispatch queues, and workflow automations • Develop and support task bundling, questionnaires, inspection checklists, and compliance verification workflows • Configure intelligent scheduling and dispatch capabilities based on technician skills, certifications, location, availability, and parts inventory • Support appointment booking and customer scheduling experiences through Service Portal and/or UI Builder • Configure route optimization and travel efficiency capabilities for field crews and technicians • Design, develop, and support mobile field service experiences including offline functionality and mobile work execution • Configure time tracking, labor tracking, and field activity reporting capabilities • Support collaboration features including chat, file sharing, and communication between dispatchers and field personnel • Configure proactive customer communications including ETA notifications, appointment reminders, and job status updates • Develop customer self-service portals enabling request submission, appointment booking, and service tracking • Support inventory and asset management capabilities including: • o Warehouse inventory visibility • o Truck stock inventory tracking • o Consumable and parts usage logging • o Automated inventory adjustments based on field usage • Develop and maintain integrations between ServiceNow FSM and enterprise systems such as ERP, asset management, GIS, telematics, CRM, and external scheduling platforms • Build and maintain custom applications, workflows, business rules, UI policies, integrations, and Flow Designer automations • Collaborate with ServiceNow Architects to implement scalable, standards-based FSM solutions • Participate in Agile and SAFe ceremonies including PI Planning, sprint planning, reviews, and retrospectives • Perform code reviews and ensure adherence to development standards and platform best practices • Support platform upgrades, patching, and performance optimization activities • Troubleshoot and resolve FSM defects, mobile issues, and production support requests • Ensure configurations and customizations align with federal security, compliance, and accessibility requirements • Contribute to technical documentation, knowledge transfer, and operational readiness activities • Support organizational change management and end-user adoption efforts for FSM capabilities • Other duties as assigned

🎯 Requirements

• 5+ years of hands-on ServiceNow development experience • 3+ years of experience implementing or supporting ServiceNow Field Service Management (FSM) capabilities • Strong experience configuring and developing within: • o Work Order and Task Management • o Scheduling and Dispatch • o Mobile Workforce Applications • o Inventory and Asset Tracking • o Customer Communication and Self-Service • Experience configuring ServiceNow Mobile applications and offline capabilities • Experience with integrations between ServiceNow and external enterprise systems • Strong experience developing custom ServiceNow applications and platform configurations • Proficiency with ServiceNow scripting including JavaScript, Glide APIs, Script Includes, and Flow Designer • Experience working in Agile or SAFe delivery environments • Strong analytical, troubleshooting, and problem-solving skills • Bachelor’s degree • ServiceNow Certified System Administrator (CSA) required • ServiceNow Certified Application Developer (CAD) • ServiceNow Certified Implementation Specialist (CIS) – Field Service Management (FSM)

🏖️ Benefits

• None specified