ServiceNow ITSM Developer

🕒 May 21

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 ServiceNow

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Red River

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

🔒 Cybersecurity

🤖 Artificial Intelligence

Technology • Cybersecurity • Artificial Intelligence

Red River is a technology solutions company that specializes in transforming organizations through innovative outcomes. They provide a wide range of services including artificial intelligence, cloud solutions, collaboration tools, cybersecurity, and modern infrastructure management. Red River focuses on delivering measurable business and mission objectives for clients in commercial, federal, and SLED (State, Local, and Education) markets. With over 25 years of experience, they are known for their technical expertise and a personal touch in solving IT challenges such as cloud computation, secure communications, and cybersecurity threats. Red River is also committed to philanthropy, supporting education in science and technology, and aiding military veterans transitioning to civilian jobs through the Red River Charitable Foundation.

📋 Description

• Design and maintain scalable, secure, and maintainable ServiceNow solutions with a focus on ITSM modules • Develop using Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer • Configure core ITSM modules (Incident, Problem, Change, Request, Knowledge) • Optimize Service Catalog items and workflows for usability and adoption • Collaborate with stakeholders to simplify workflows and improve user experience • Support incident triage, root cause analysis, and platform stability • Maintain development standards and governance alignment • Support integrations (e.g., SAP) • Participate in testing, deployment, and support • Troubleshoot platform issues and provide resolutions

🎯 Requirements

• 7+ years of ServiceNow experience focused on ITSM Modules • ACTIVE Secret Clearance • Strong development experience with ITSM modules and scripting • Experience supporting production environments • Strong understanding of ServiceNow architecture and ITIL • Experience in complex environments and Agile delivery • U.S. Citizenship Required

🏖️ Benefits

• Competitive salary • Health insurance • Paid time off • Professional development opportunities