ServiceNow Architect

🕒 March 10

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 ServiceNow

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iTech AG

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

🔒 Cybersecurity

Consulting • Cybersecurity • Software Development

iTech AG is a company that provides advanced technology solutions aimed at unlocking the potential of organizations in both the public and private sectors. They specialize in modernizing systems and processes through a variety of services including management consulting, portfolio, program, and project management, agile transformation, digital platforms, digital innovations, cloud and infrastructure, and cybersecurity. iTech AG is noted for its capability to tailor and implement agile solutions and their approach to secure enterprise operations. As a ServiceNow Elite Partner, they work with leading technology companies to deliver innovative solutions that meet evolving market and customer needs.

📋 Description

• Design, develop, and configure ServiceNow solutions to support federal program requirements • Build and maintain custom applications, workflows, business rules, and UI policies • Design, develop, and support ServiceNow portals and web-based user experiences, including Service Portal and/or UI Builder • Collaborate with customer product owners to implement scalable, standards-based solutions • Participate in Agile and SAFe ceremonies, including sprint planning, reviews, and retrospectives • Perform code reviews and ensure adherence to development standards and best practices • Support platform upgrades, patching, and performance tuning • Troubleshoot and resolve ServiceNow defects and production issues • Ensure configurations and customizations align with federal security and compliance requirements • Contribute to technical documentation and knowledge sharing across the team • Support and enhance CSM knowledge enablement through Knowledge Base integration, taxonomy improvements, and self-service experience optimizations • Other duties as assigned

🎯 Requirements

• 2+ years experience as a hands-on ServiceNow Architect • Strong experience developing custom ServiceNow applications and platform configurations • Hands-on experience with ServiceNow portal development (Service Portal and/or UI Builder) • Proficiency with ServiceNow scripting (JavaScript, Glide APIs) • Experience working in Agile or SAFe delivery environments • Bachelor’s degree • ServiceNow CSA • ServiceNow Certified Implementation Specialist (CIS): CIS – IT Service Management (ITSM) or CIS – Customer Service Management (CSM) • Experience supporting federal government programs • Strong problem-solving, communication, and collaboration skills • Ability to obtain and maintain a Public Trust

🏖️ Benefits

• iTech AG is an Equal Opportunity Employer. • Offers reasonable accommodations to individuals with disabilities.