Account Manager

July 24

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iwoca

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iwoca was founded to expand possibilities for small businesses.At iwoca, we believe finance should feel like a superpower, not a headache. That’s why our founders, Chris and James, decided to create a solution custom-built for small businesses. One that strips out the hassle, gets to know what each business needs, and looks for opportunities rather than problems. One that provides access to finance where and when your business needs it.Our partner integrations and our Lending API mean we can provide access to finance where and when small businesses need it. Our award winning credit risk engine help us make faster, more accurate credit decisions built around the performance of the business.We are proud to be NACFB Lender of the year, Xero Financial Services App of the year and, most recently, winner of the £10m Banking Competition Remedies grant.Since 2012, we’ve made funding available to over 50,000 businesses, from cafés to car dealers, salons to solicitors. But we’ve only just started. Our mission is to fund one million small businesses.

201 - 500 employees

💰 Debt Financing on 2020-08

📋 Description

• About us • Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities - making their business and the economy stronger as a whole. • At iwoca, we do just that. • We help businesses get the funds they need, when they need it, often within minutes. • We’ve already made several billion in funding available to over 100,000 businesses since we launched in 2012, and positioned ourselves as a leading Fintech in Europe. • Our mission is to finance one million businesses. • Account Managers are the direct link to our customers and the voice of iwoca. • You take ownership in looking after entrepreneurs throughout their application process and customer lifetime at iwoca. • You highly value our customer service and support customers to successfully utilise our products by using excellent communication skills. • You support new customers throughout their application and help them to complete the required steps for concluding the contract and exceed their expectations. • You manage your own portfolio of existing and new customers. • You build strong, long-lasting relationships with your clients and help them achieve their business goals with iwoca.

🎯 Requirements

• You enjoy communicating with customers and live "customer centricity". Your greatest motivation is achieving success with our customers. • You have completed a commercial training / business studies (kaufmännische Ausbildung / betriebswirtschaftliches Studium) and can add value with relevant professional experience in customer service (experiences in the banking environment or a fintech are a plus). • You are a true team player and can support the team in cross-functional projects. • You are highly motivated, organised, sales-oriented and have a 'hands-on' mentality. • You have excellent communication skills and a high quality of German language. You also have a good understanding of English, so that meetings in our international team don’t cause any problems for you. • An independent, team-oriented and reliable way of working is a given. • You have the ability to think 'outside the box' to make suggestions that help us optimise our products, systems and processes.

🏖️ Benefits

• 26 days’ holiday, an extra day off for your birthday, the option to buy or sell an additional five days of annual leave, and unlimited unpaid leave • A one-month, fully paid sabbatical after four years. • Instant access to external counselling and therapy sessions for team members that need emotional or mental health support. • An employee equity incentive scheme • Two company retreats a year, we’ve been to France, Italy, Spain, and further afield. • Access to the gym membership program • A learning and development budget for everyone. • Company-wide talks with internal and external speakers. • Access to learning platforms like Treehouse.