iXsystems
201 - 500 employees
Founded 2002
🔧 Hardware
🏢 Enterprise
☁️ SaaS
💰 $2M Venture Round on 2009-09
Hardware • Enterprise • SaaS
iXsystems is a company that specializes in providing comprehensive storage and server solutions driven by open source technology. They offer a variety of storage products under the TrueNAS brand, including the TrueNAS Mini, R-Series, F-Series, H-Series, and M-Series, as well as TrueCommand for management. Their products cater to both general storage needs and high-density GPU servers, providing support through customer portals and a network of resellers and technology partners. iXsystems values a strong community presence, offering resources such as blogs, case studies, and solution guides. Their commitment to open source and community engagement sets them apart in the tech industry.
Vice President, Global Support Services – Customer Care
Job not on LinkedIn
🕒 March 14
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iXsystems
201 - 500 employees
Founded 2002
🔧 Hardware
🏢 Enterprise
☁️ SaaS
💰 $2M Venture Round on 2009-09
Hardware • Enterprise • SaaS
iXsystems is a company that specializes in providing comprehensive storage and server solutions driven by open source technology. They offer a variety of storage products under the TrueNAS brand, including the TrueNAS Mini, R-Series, F-Series, H-Series, and M-Series, as well as TrueCommand for management. Their products cater to both general storage needs and high-density GPU servers, providing support through customer portals and a network of resellers and technology partners. iXsystems values a strong community presence, offering resources such as blogs, case studies, and solution guides. Their commitment to open source and community engagement sets them apart in the tech industry.
📋 Description
• Define and execute a multi-year strategy for global Support and Customer Care operations • Partner with Operations, Engineering, Product, and Sales leadership to support growth and adoption • Oversee global technical support operations for all TrueNAS products • Drive continuous improvement of support processes • Provide regular executive-level reporting on support health, customer risk, and improvement initiatives
🎯 Requirements
• Bachelor’s degree in Engineering, Computer Science, Business Administration, or equivalent experience • 10+ years of experience leading teams in a customer-facing or operational role • at least 5 years operating at a VP or equivalent executive level in a high-growth, enterprise B2B software or hardware company • Extensive experience supporting and operating within enterprise data storage and IT networking organizations • Excellent verbal and written communication skills • Strong analytical and problem-solving skills • Proven ability to build, motivate, and lead high-performing teams • Strong financial acumen and experience managing operating budgets
🏖️ Benefits
• health, dental, vision, disability, and life insurance • paid time-off • 401(k) • health and flexible spending accounts • stock purchase plan and more
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