Customer Service Specialist – Travel Bookings

Job not on LinkedIn

🕒 February 25

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

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OJALA TRAVEL

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

👥 B2C

🛍️ eCommerce

B2C • eCommerce

OJALA TRAVEL is a consumer-focused travel agency and tour operator that plans and sells international travel packages, cruises, train journeys, and curated experiences. The company offers trip planning (including VIP planning), bookings for flights, car rentals, travel insurance, and partner experiences (e. g. , Viator, Disney, National Geographic), with departures including Mexico and services sold online via an e-commerce storefront. OJALA TRAVEL operates as a customer-facing travel seller and booking platform, collecting reviews and serving multiple countries and languages.

📋 Description

• Stay up to date on industry trends, promotions, and supplier policies. • Design Personalized Itineraries: Create unique travel packages tailored to each client. • Advise on Travel Options: Explain flight, accommodation, and transportation alternatives clearly and professionally. • Ensure Safety and Comfort: Provide recommendations on visas, immunizations, and security measures. • Record Details and Maintain Confidentiality: Every client is special, and their information must be treated with the utmost care.

🎯 Requirements

• Strong communication and customer service skills. • Excellent attention to detail and organizational skills. • Self-motivated with the ability to work independently in a remote setting. • Comfortable using digital tools and booking platforms (training provided). • Previous experience in sales, hospitality, or travel is a plus, but not required. • Desire to professionalize, obtain certifications, and participate in ongoing training. • Must be 18 years of age or older.

🏖️ Benefits

• Access to industry-leading tools, supplier networks, and booking systems. • Competitive Commissions: We recognize your talent and effort. Our commissions are the best in the market, which means you will be rewarded for your dedication and success. • Incentives, bonuses, and exclusive travel perks. • A supportive team culture with mentorship and growth opportunities. • Flexible remote work schedule. • Work from home or anywhere with internet access. • Training and development opportunities. • Access to internationally recognized certifications.